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posted 17 July 2000 04:10 AM           Edit/Delete Message   Reply w/Quote
I have been appointed as Director of Internal Audit for a TELECOM Co.

I'm looking for help in whoch areas to concentrate on and any information that could help me in this posision.
Thank you

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posted 19 July 2000 09:06 PM           Edit/Delete Message   Reply w/Quote
It's better to focus on service procedure.

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Andy Bassett
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Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 20 July 2000 02:59 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
You have asked a big question there, we could fill a book with answers, and there are many different opinion on how to go about this. Could you try and be more specific, in the meantime i will give you my take on the situation.

Build a team of internal trained auditors with the intention of auditing AGAINST YOUR PROCEDURES AND NOT AGAINST THE STANDARD.

Unless you have a paid ISO professional inside your organisation (which in my mind is not a necessity for anything but perhaps the largest organisations), outsource the auditing against the standard to an ISO professional.

Have a look around the other threads on this forum and you will see some of the arguements to support these statements.


Andy B

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA

posted 20 July 2000 03:18 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Originally posted by

...could help me in this posision.

I assume you mean POISON here....

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Jim Evans
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Posts: 45
From:Union City, MI, USA
Registered: Jul 2000

posted 20 July 2000 11:05 AM     Click Here to See the Profile for Jim Evans   Click Here to Email Jim Evans     Edit/Delete Message   Reply w/Quote
We are ISO certified and we concentrate on three areas: 4.1 Maangement Responsibility, 4.14 Corrective and Preventive Action, 4.17 Internal Auditing.


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