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  ISO 9001/4:2000
  Quality Policy

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Author Topic:   Quality Policy
Marloun
Forum Contributor

Posts: 14
From:Philippines
Registered: Feb 2000

posted 04 April 2000 09:20 PM     Click Here to See the Profile for Marloun     Edit/Delete Message   Reply w/Quote
What is the essence of an effective quality policy?

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 06 April 2000 11:08 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
A measurable objective. And 'relevance' to your business / company.

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isodog
unregistered
posted 20 April 2000 11:55 PM           Edit/Delete Message   Reply w/Quote
My favorite Quality Policy was "We will ship no wine before it's time"

Beautiful, measurable, and great PR!

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 22 April 2000 07:19 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
This is definitely the most interesting devlopment of the new ISO 9000 to me. Before it was entirely possible, wether we want to admit it or not, for a company and its management to more or less ignore the true intent of ISO 9000 and still obtain the certificate.

I see this as being more difficult in the future. Maybe i am over-reading the intent, but not only does Quality Policies have to be set, but you have to show that they are being followed. This leads me to assume that targets will have to be set and results/statistics measured against this target.

I actually see all this as been an aid to the hardworking ISO implementer, whoever he is, and i would advise this person to keep it in mind when he starts to build a system.

This seems to be leading almost inevitably to the the use of some form of Balanced Scorecard (and all credit to ISO for actually doing something useful if it does). The Scorecard could include perceptions from the customer, from the employees (via a simple climate survey), business results and system results.

I seriously beleive that this is a powerful tool to put in the hand of a ISO champion and generate some attention from management.

Compare these two statements placed before management;

A....None-conforming Action Reports have shown an increase of 6% over previous years with a 4% increase in Corrective Actions....
B....Customers report a 10% drop in satisfaction....

Which do you think will grab managements attention most.

My advice to any poor soul not quick enough to take a step back when volunteers were requested;

Take some time to consider what a suitable quality policy should be and how you are going to measure it. Once done it will be much more difficult for the management avoid the results.

------------------
Andy B

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 22 April 2000 08:39 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
If you read through Elsmar.com/pdf_files/Quality_Policies.txt and you're anything like me (god forbid), you'll really wonder what quality policies are all about...

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Alan Cotterell
Forum Contributor

Posts: 120
From:Benalla, Victoria, Australia
Registered: Oct 1999

posted 08 May 2000 07:24 PM     Click Here to See the Profile for Alan Cotterell   Click Here to Email Alan Cotterell     Edit/Delete Message   Reply w/Quote
I used the following policy statement for a small business. In conjunction I used policies for some of the elements of ISO9000:1994 to make up the quality policy part of their manual. Hope this helps.
3.1 QUALITY POLICY STATEMENT
3.1.1 OBJECTIVE
It shall be the prime objective of Acme Engineering to provide products and services of a high standard with respect to fitness for use, performance, safety and dependability, and which meet our customer‚s specifications.
3.1.2 MANAGEMENT SYSTEM
In order to achieve these objectives, the company shall implement a management system which conforms, where appropriate, to the requirements of Australian/New Zealand Standard AS/NZS ISO 9001(Int):2000 titled őQuality Management Systems Ų Requirements‚.
The management system shall facilitate and promote continual quality improvement and have a strong customer focus.
3.1.3 QUALITY POLICY AND PROCEDURES MANUAL
The Quality Policies and Procedures Manual documents the company‚s quality management system collating and controlling policies and procedures. It shall be updated as policies and procedures are developed, updated, and implemented.
Each supervisor shall have the authority and responsibility to develop, implement and maintain documented systems to ensure compliance with this policy. This must be done through the Company Secretary. The Company Secretary has responsibility for control of policies and procedures.
3.1.4 SUPPLIERS
The company shall show preference to those suppliers (and contractors) who adopt and apply policies consistent with AS/NZS ISO 9000 quality management systems, AS/NZS 14000 environmental management systems, and AS 4804 Occupational Health and Safety management systems.

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 08 May 2000 07:43 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
quote:
I used the following policy statement for a small business. In conjunction I used policies for some of the elements of ISO9000:1994 to make up the quality policy part of their manual. Hope this helps.
3.1 QUALITY POLICY STATEMENT
3.1.1 OBJECTIVE
It shall be the prime objective of ...
This is a quality philosophy, if you will - not a quality policy. Too long, to restrictive, too prescriptive. Alan, you'd be a great cop and/or government official.

I suggest Marloun stick to a simple quality policy with appropriate measurables.

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