posted 08 April 2000 02:40 PM               

1. A new 'process oriented' structure is required.
2. Defining and satisfying customers requirements is now more clearly required.
3. A more clear definition of managements responsibility is described.
4. The role of the relevant departments in reaching the quality targets has to be more clearly defined.
5. New requirements exist for resource management.
6. Training appropiateness and success has to be evaluted.
7. Customer Satisfaction has to be measured and evaluated.
8. Processes have to be measured and evaluted.
9. Evidence has to exist that the data form all these measurements has to be analysed and used.
10. A commitment to continuous Improvement has to exist.

That was taken direct from the presentation (who gets sued for copyright Marc, me or you), and here is my take.

If you have built a system that contains your company business processes, and if you are making an effort to continuosly review and refine the system, you are not going to have many problems.

If you or your company has been doing ISO on the fly.....you are going to get problems

posted 08 April 2000 08:49 PM               

Neither of us get sued because you summarized.

Who (or what company) gave the presentation?

posted 22 April 2000 07:03 AM               

ISO Dog, sorry i did not understand your point. Do you want to have another go.

Regards

posted 22 April 2000 09:33 PM              

If I interpret this correctly, and there is every opportunity I haven't, the Quality
Manual is one page and a flow chart.

posted 22 April 2000 09:49 PM               

quote:

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Originally posted by dptdog:

ISO 9000:2000 does NOT require a "Quality manual covering the requirements of this Standard" (1994 language). It only requires a scope, procedures or reference thereto, and a
description of the sequence and interaction of the processes (a flow chart?).

If I interpret this correctly, and there is every opportunity I haven't, the Quality
Manual is one page and a flow chart.

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You don't need the flow chart. Just the index.

posted 22 April 2000 10:16 PM              

The 1994 standard says 'the supplier shall prepare a quality manual covering the requirements of this standard. The quality manual shall inclusde or make referance to the quality-system procedures and outline the structure of the documetion used in the qualiry system.

The 2000 revision sez "the quality manual shall be ......:
1. The scope of the management system
2. Documented procedures or referances to them
3. a description of the sequence and interaction of then processes including the quality management system (a flow chart)

posted 22 April 2000 11:10 PM               

quote:

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"...The quality manual shall include or make reference to the quality-system procedures and outline the structure of the documentation..."

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Two main conditions.

1. ...or make reference to - need I say anything more than an index/matirx?

2. A document pyramid.

No more, no less required there.

quote:

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1. The scope of the management system

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quote:

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2. Documented procedures or referances to them

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quote:

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3. a description of the sequence and interaction of then processes including the quality management system (a flow chart)

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posted 24 April 2000 10:37 PM              

And good riddance to a document consultants chargd up to $10,000 for and was usually never used after registration.

posted 07 May 2000 08:17 AM               

From: Mike Paten [email protected]

In a nut shell, the "20" elements of the 1994 standards have been replaced with "4" key business processes (or elements) to manage - each with a number of subprocesses or elements. To clarify:

Sections 1, 2 and 3 of ISO 9001:1994 and Clauses 1,2 and 3 of ISO 9001:2000 are virtually the same - containing scope, references and definitions.

Section 4 of ISO 9001:1994 defines quality systems requirements for each of the "twenty" quality system elements we've all grown accustomed to.

Because the new standards are focused on quality system processes, Clause 4 of ISO 9001:2000 requires an organization to define these processes (or elements) and describe related documentation - this clause is essentially equivalent to section 4.2 of the old standard.

Clauses 5 - 8 of the new standard defines specific requirements that must be addressed in four key "process" areas - which can be correlated to the standard process management (Plan, Do, Check, Act) cycle as follows:

? Plan

Clause 5. Management responsibility - everything flows from management who define the requirements for the system

Clause 6. Resource management - from these requirements the resources will be identified and management must ensure they are provided and applied within the system

? Do

Clause 7. Product (and/or service) realization - the necessary process are established and carried out

? Check

Clause 8. Measurement, analysis and improvement - the results will be measured, analyzed and opportunity for improvement identified

? Act

Clause 8. Measurement, analysis and improvement - acting upon data identified in the check cycle, the suggestions for improvement can be implemented - directly or when fed into the Management Review process

The requirement to continuously improve the quality system is one of the key changes imposed by the standard - hence the keywords differentiating the old and new standards: the "Transformation from Conformance to Performance".

This is a highly generalized summary, but hopefully it answered your basic question. There's lots more to know and learn about the new standard.

Thanks.

posted 17 May 2000 10:56 AM               

Many people use (or should use) the documented system in any organisation. They use it for a variety of purposes but they are all concerned with this capability of supplying conforming product or the demonstration of this capability. The typical group is; registrar auditor, senior managers, customer reps, management rep, middle managers, supervisors, engineers, consultants, auditors, etc, but the system is also an integrated whole and all of these people need an overview of the system if they are to do their job effectively. In fact, widespread, general visibility and understanding of how the system works and how it complies with the standard, is crucial to its effective use and development and this can only be achieved by a fairly detailed system overview.

This overview is, currently, the quality manual. If you remove the description of how compliance with the standard is achieved, you have to put it somewhere else and this makes no sense. If you just drop it, then youâll make a lot of peopleâs work more difficult and less effective and youâll certainly run into problems with the registrar auditor. You may claim, effectively, that the standard no longer requires it, but I think you will pay dearly for it when asked, therefore, to demonstrate compliance in an alternate way.

My own preference is to produce a manual with this overview and several other important things in it, but not too long. It should be suitable to give to a visiting prospective customer, and be comfortably read after a shower and before dinner, along with an aperatif. The guy is there to find out if you can come up with the goods. If you hand him a single sheet with a bit of a flow chart on it, donât be surprised if you donât get the contract.

Andy, As you say, If youâre correctly focused youâll be ok. If youâre ãdoing ISO 9000 on the fly, youâre going to have problemsä. - Yes, of course they will. And, if they are, you can be sure they already have problems enough without bringing more down on themselves. The Standard exists to help meet business goals. The people who will find it difficult to change to the new version are those who never understood this and have built a system which sees compliance as an end in itself. The 2000 version attempts to broaden the scope so as to include things which good management would have covered anyway. Unfortunately, or fortunately for more competitive, well managed organisations, you canât legislate for good management and the ones who need the new version most will still find plenty of pitfalls to put their foot in.
rgds, John C

posted 19 May 2000 05:10 AM               

quote:

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Originally posted by John C:

The people who will find it difficult to change to the new version are those who never understood this and have built a system which sees compliance as an end in itself.

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posted 19 May 2000 05:27 AM               

quote:

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In my company compliance is the only important thing. They want the certificate. They need it to make business. But they do no effort to understand what it all is about.

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