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  ISO 9001/4:2000
  Toyota & ISO 9001

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Author Topic:   Toyota & ISO 9001
Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 08 October 2000 01:04 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Anyone hear anything about this?

From: "David M. Jenkins" djenkins@borcom.bc.ca
Newsgroups: misc.industry.quality
Subject: Toyota & ISO 9000
Organization: Borcom Inc.
Date: Sun, 08 Oct 2000 16:51:48 GMT

Friend of mine in the UK forwarded this Japanese news item to me.

"The following was reported in Nikkei Business. Nikkei Business is published weekly and one of the most popular business journals in Japan.

In October of 1999 it featured a three-week series about ISO 9000 problems in Japan. In the articles it said that Toyota decided not to get ISO9000 because it saw no value in terms of quality and thus saw no need to register.

The decision had been made after the Shimoyama factory, which is an engine plant, had registered to ISO9001. When introducing new things, Toyota's philosophy is to test actually before installation rather than discuss on the desk. The Shimoyama factory had been selected as a test plant.

And after the test, Toyota concluded there was no value in ISO9000 registration."

Interesting that Toyota - a company much admired for its approach to quality - should reject ISO 9001 registration. I haven't seen the original article: does anyone out there know if it is ISO 9001 that Toyota rejected or ISO 9001 registration?

David M. Jenkins
Borcom Inc.
Vancouver, BC

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rrramirez
Forum Contributor

Posts: 23
From:Caracas, Venezuela
Registered: May 99

posted 09 October 2000 06:47 AM     Click Here to See the Profile for rrramirez   Click Here to Email rrramirez     Edit/Delete Message   Reply w/Quote
Toyota Japan rejects ISO 9000

My thanks to Takaji Nishizawa, a leading industrial consultant in Japan,
for this item:

>>
The following was reported in Nikkei Business. Nikkei Business is published
weekly and one of the most popular business journals in Japan.

In October of 1999 it featured a three-week series about ISO 9000 problems in
Japan. In the articles it said that Toyota decided not to get ISO9000
because it saw no value in terms of quality and thus saw no need to register.

The decision had been made after the Shimoyama factory, which is an engine
plant, had registered to ISO9001. When introducing new things, Toyota's
philosophy is to test actually before installation rather than discuss on
the desk. The Shimoyama factory had been selected as a test plant.

And after the test, Toyota concluded there was no value in ISO9000
registration.

<<

No surprise there! Our advice remains the same: do not register to ISO
9000.
Takaji Nishizawa also tells me that the ISO 9000 assessors are charging
high fees in Japan - reflecting the seller's market. Why do Japanese
companies register? Same as for all other countries: market-place coercion.

Vanguard News October 2000

***

------------------
Senior Member ASQ (1986)

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Roger Eastin
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From:Greenville, SC
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posted 09 October 2000 08:47 AM     Click Here to See the Profile for Roger Eastin   Click Here to Email Roger Eastin     Edit/Delete Message   Reply w/Quote
Each to his own... I think for companies with "mature" quality systems, registration is not essential. It should form a base for quality systems thinking within an organization. Particularly, for small companies, ISO9000 can be a good first step for this systems thinking and I think registration is a tool to hold the organization's feet to the fire. You may not need it forever, but it helps to begin with it.

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 11 October 2000 07:48 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
I agree wholeheartedly with Roger. IMHO it is not correct to promote ISO as a tool suitable for all business's in all environments, neither is it correct to write ISo off as bureacratic waste of time, as Vangaurd persistently do.

It is a tool that can be most successfully used in a environment that has a manufacturing bias, that maybe has a discipline/cohesion problem, and that is taking ISO 9000 as a first step on the quality road. It can be bent of course to all other situations, but i beleive you sacrifice some results during the 'bending'.

Regards

------------------
Andy B

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Alchemists
unregistered
posted 17 October 2000 08:43 AM           Edit/Delete Message   Reply w/Quote
The decision to pursue ISO9000 in the absence of a mandate to do so is an important one. Automobile manufacturers do not fall into the category of "required to register". The engine plant at Toyota looked carefully at the value produced by pursuit of / registration to ISO9000 and found it added little value 'for them'. Toyota as a whole has a mature, robust approach to Quality Management - one which includes the requirements of ISO9001:94 and the recommendations of ISO9004:94.
Since pursuit of registration would not likely improve their competitive position, nor would it enhance either bottom or top line performance, their choice was entirely appropriate.
Mindless pursuit of anything is a waste of resources. Toyota did their homework - including an aggressive pilot, and made a choice.
We should all be as smart.....

Jeffrey Edwards
President/CEO
Alchemists Intl
jedwards@leadintogold.com

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isodog
Forum Contributor

Posts: 51
From:Vernon Hills, IL, USA
Registered: Apr 2000

posted 17 October 2000 09:11 PM     Click Here to See the Profile for isodog   Click Here to Email isodog     Edit/Delete Message   Reply w/Quote
to quote rrramirez
"Why do Japanese companies register? Same as for all other countries: market-place coercion."

Is market-place coercion another name for customer satisfaction?

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