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  ISO 9001/4:2000
  FDIS changes to 8.2.1 Cust Satifaction

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Author Topic:   FDIS changes to 8.2.1 Cust Satifaction
Mark Bidinger
Lurker (<10 Posts)

Posts: 5
From:St. Charles, IL
Registered: Apr 2000

posted 10 October 2000 11:11 AM     Click Here to See the Profile for Mark Bidinger   Click Here to Email Mark Bidinger     Edit/Delete Message   Reply w/Quote
8.2.1 Customer Satisfaction

As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has fulfilled customer requirements. The methods for obtaining and using this information shall be determined.


This would seem to reslve the issue of satifaction vs. disatisfaction?

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 18 October 2000 05:31 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Satisfaction and dis-satisfaction are about the same anyway as I see it.

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