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  ISO 9001/4:2000
  ISO 9000 for service organizations

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Author Topic:   ISO 9000 for service organizations
gutieg
Forum Contributor

Posts: 13
From:Laredo, Texas
Registered: Jan 2001

posted 10 January 2001 03:01 PM     Click Here to See the Profile for gutieg   Click Here to Email gutieg     Edit/Delete Message   Reply w/Quote
Does ISO 9000 is fully aplicable for any organization ?

I am currently investigating the effectiveness and value in service operations of :

a) The ISO 9000 standard implementation.
b) The ISO 9000 certification market appretiation. (e.g. customer value and
differentiation).


The results will be summarized and used
as part of a university report.
I will greatly appreciate any feedback from users of the standard , particulary in service enterprises.

Sincerely

Gustavo Gutierrez
gutieg@yahoo.com

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 12 January 2001 10:49 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
ISO can be implemented in any organization. Schools. Hospitals. Insurance companies. Government agencies. Manufacturing companies. Consulting companies. You name it.

Is so far as effectiveness, I'm not sure what you mean.

To me, the bottom line is almost any company which goes through an implementation has a good opportunity to take a close look at its self. That in its self is of value as far as I'm concerned regardless of whether they open their eyes and act upon the findings.

I'm not sure what you mean by:

> ...b) The ISO 9000 certification market appretiation. (e.g. customer value and
> differentiation).

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gutieg
Forum Contributor

Posts: 13
From:Laredo, Texas
Registered: Jan 2001

posted 12 January 2001 11:17 AM     Click Here to See the Profile for gutieg   Click Here to Email gutieg     Edit/Delete Message   Reply w/Quote
What I meant was if the customers of those companies value the fact that they are certified or not, for example if a client is searching for a service, and finds two companies , one certified and the other not, to how extent is this going to be critical in the decision to do business with them ?

Thank you for your reply.

G.G.

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 12 January 2001 12:23 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Some customers care and some don't. I don't know where you'll find 'data' on this. I can say that al least 90% (my opinion) of all registrations are at the request (or outright required by) of one or more customers. Now many companies truely go through implementation and register ONLY because they think it's a good thing to do. Almost always a customer or sales/marketing starts the ball rolling.

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