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Author Topic:   Language
paula
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Posts: 13
From:Constanta, Romania
Registered: Jan 2001

posted 16 January 2001 05:34 AM     Click Here to See the Profile for paula   Click Here to Email paula     Edit/Delete Message   Reply w/Quote
Our company is involved in international maritime transportation. Is there a rule to have the system in english versus having it in local language. I mean, we have pro's and con's for each of them. Our clients being "international" we find it useful to have the system in english, but our employees though are not english, although they know the language. And besides this, with the auditors,I guess it would be more than a matter of interpretation of the standard, but also of the translation ... A person from the transportation authority adviced us to have the system in english, but this means that the forms and reports should be so too, although they have to be filled by non-english persons.

Please let me know your thoughts.
My best regards,
Paula

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Marc Smith
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Posts: 4119
From:West Chester, OH, USA
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posted 16 January 2001 07:30 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I do not know of any ISO requirement that your systems be in english or any other language. Issues include 1) Can people who need documentation read it and 2) are there auditors who can read the documentation to audit it.

I would ask the person who told you to have documentation in english where the requirement is s/he is reading from.

[This message has been edited by Marc Smith (edited 16 January 2001).]

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paula
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Posts: 13
From:Constanta, Romania
Registered: Jan 2001

posted 16 January 2001 09:36 AM     Click Here to See the Profile for paula   Click Here to Email paula     Edit/Delete Message   Reply w/Quote
He didn't say that it is compulsory to make it in english, but he adviced me so because our bussines and customers are in various countries. So you recommend me to make the system in romanian. We had a meeting and we decided that we'll make the policies and the manual also in both languages, but the procedures and the rest in romanian. I am not sure yet if the system for the ISM authorisation, required for the vessels in necessary to be in english.

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gutieg
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Posts: 13
From:Laredo, Texas
Registered: Jan 2001

posted 16 January 2001 12:19 PM     Click Here to See the Profile for gutieg   Click Here to Email gutieg     Edit/Delete Message   Reply w/Quote
For formats and records, it may be advisable to have them printed in both languages - the normal font side and the translation in parenthesis and small fonts - This can be helpful if a specific form has to be used and understood say, by an employee and a customer , supplier or authority who does not understand romanian.

Regards

Gus Gutierrez

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Marc Smith
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From:West Chester, OH, USA
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posted 16 January 2001 05:06 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
> We had a meeting and we decided that we'll make the policies and the manual
> also in both languages, but the procedures and the rest in romanian.

Sounds good to me for the ISO part. I can't comment on the maritime element - I have no background to speak to that.

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Al Dyer
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Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 16 January 2001 06:33 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Also, my concern would also be what method would be used to verify the translation to an auditor and more importantly the people using the documents??

ASD...

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Ron Byrge
Lurker (<10 Posts)

Posts: 6
From:Cincinnati, OH USA
Registered: Jan 2001

posted 17 January 2001 02:54 PM     Click Here to See the Profile for Ron Byrge   Click Here to Email Ron Byrge     Edit/Delete Message   Reply w/Quote
One of the requirements from the RAB, and I believe the IRCA as well, is that any Registration Auditor be fluent in the language used by the copmany being audited. I'd say the need for translated docs would be limited to those needed for customers who are unable to transact business in the lanuguage used by the company.

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James Gutherson
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Posts: 38
From:Sydney, NSW, Australia
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posted 18 January 2001 06:29 PM     Click Here to See the Profile for James Gutherson   Click Here to Email James Gutherson     Edit/Delete Message   Reply w/Quote
Hello Paula. I work for the Commercial Vessels Branch of the Waterways Authority of New South Wales in Australia. We are responsible for the Survey of Commercial Vessels operating in our State. While we do not apply ISM requirements I have looked at them is an option for the future.
There is no requirement for the ISM System to be in English. The only requirement is that the people using the System be able to understand it. The Auditors are required to be fluent in the language used.
I would say that your idea of producing the policies and manual in both languages (because of the international nature of Shipping) and the forms etc in Romanian is good. The only problem I can see is if new employees are bought on board (temporary or replacement crew for example) who aren't fluent in Romainian. Much as I don't like to admit it, English seems to be becoming the global language and is a good back stop. (Does anyone have the Espiranto version of ISO9K:2K? )

A background for everyone else, the ISM (International Safety Management) code is a Safety Management System designed along the lines of ISO9001:94 and adopted by the IMO (International Maritime Organization, think Shippings Big 3) as the new (1998) method of assuring safety issues on board vessels are manged in a consistant way. It has now been adopted into LAW in most countries. This is a direct result of the Exxon-Valdez disaster. Unfortuantely most things in the Marine Industry are reactive, the prime example being life jackets and life boats for all persons thanks to the Titanic.

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paula
Forum Contributor

Posts: 13
From:Constanta, Romania
Registered: Jan 2001

posted 19 January 2001 09:46 AM     Click Here to See the Profile for paula   Click Here to Email paula     Edit/Delete Message   Reply w/Quote
Thank you James. As far as I read the only place I found where the language issue is raised is (in the ISM code):

"6.6 The Company should establish procedures by which the ship's personnel receive relevant information on the SMS in a working language or languages understood by them."

The working language is Romanian and also the ships are romanian, although business brings us in contact with other nationalities. My concern and the topic are generated somehow by the "customer focus" approach brought by the ISO 9k-2k standard, which would make one want to have its system in english. And also by the fact that we want to have both the systems in one. Because in fact, they complete each other, we apply them and we'll have a "Safety and Quality Management System". The ISO 9k-2k doesn't need to have any language related specification, for obvious reasons.

In short, what makes me wonder what language to use is:
1. if there was any specification or hidden clause regarding this, prefered by auditors or so ...
2. the "marketing" tool the policies and manual can be ...

For now, we'll stay to that idea, mentioned above, and I'll use Gus's advice (10x a lot) to have the forms printed in both languages.

Thank you all.

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