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  ISO 9001/4:2000
  Objectives for Warehousing Dept.

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Author Topic:   Objectives for Warehousing Dept.
warshe
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Posts: 16
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Registered: Mar 2001

posted 03 March 2001 01:31 AM     Click Here to See the Profile for warshe   Click Here to Email warshe     Edit/Delete Message   Reply w/Quote
Please tell me-which mesuarable quality objectives can be set for warehousing department and how can they be measured ?
Thank you for your help.

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Dan Larsen
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Posts: 137
From:Sussex, WI
Registered: Feb 2001

posted 03 March 2001 03:04 PM     Click Here to See the Profile for Dan Larsen   Click Here to Email Dan Larsen     Edit/Delete Message   Reply w/Quote
A few thoughts...

(1) Response time for filling a request
(2) Claims for damaged goods
(3) Warehouse inventory as a percentage of ?? (this may be more of a business objective, but it probably influences (1) and (2))

Look back at the things that have "stung" your department/company...these might be candidates for measurable quality objectives.

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Greg Mack
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Posts: 37
From:Sydney, NSW, Australia
Registered: Feb 2001

posted 03 March 2001 03:53 PM     Click Here to See the Profile for Greg Mack   Click Here to Email Greg Mack     Edit/Delete Message   Reply w/Quote
Take a look at your processes in the warehouse. Ask yourself the question "what is my objective"? in each of these.

You should be able to come to a decision on what to measure that is meaningful and directly responsive to your actual objectives.

So my advice is don't try and think of something creative, let the processes tell you what it should be.

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Al Dyer
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Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 05 March 2001 06:50 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Warshe,

Good points Dan, and not knowing the entire situation I would also ask:

Is a measurement for warehousing required?

Would the measurement be part of Management Review and included in the business plan objectives?

Would the measurement be value added to the company?

I guess it depends on what functions are specified for the warehouse department, as defined in the quality system documentation.

ASD...

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