posted 09 April 2001 01:24 PM              

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Quality People,
I attended an ASQ auditing class last week & a question arose that the instructor couldn't answer. I believe SOMEBODY must know the answer, so I will pose the question here. Is there any documented evidence, data, survey results, etc., that support the implementation of an ISO 9001:2000 QMS in relation to either cost savings, an increase in efficiency or higher levels of Quality? I called ANSI & they didn't know. I would think that this is a standard question from clients seeking ISO registration. Any guidance would be greatly appreciated!
Thanks!
Steve

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From:New Britain, CT
Registered: Nov 2000

posted 09 April 2001 02:57 PM               

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That question has been asked many times in various forum topics. No straight answers. No concrete evidence. Just a feeling that it must. For us, it means more business because we remove the existing barrier for trade in South America, Europe, and others. In that respect it has $$ value. How much? We'll never know. Right now we get the question " Are you ISO Certified? Usually happens during the quotation stage. If we get the job our price was right. If not, we don't know if it was the price or the lack of ISO Registration. You will see a lot of opinions, which all make sense. But,I know of no sanctioned comparison data on costs with or without ISO Certification. If that was available, it would be a powerful tool for ISO sellers and buyers.

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posted 09 April 2001 03:51 PM              

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i did some research & found quite a bit of info by asking google "benefits of ISO 9000"
I also found this: http://www.oag.state.ny.us/investors/1999_online_brokers/risk_management.html
This is great, although it relates to the brokerage industry.
Relates ISO to CMM & quality!!
Steve

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