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  Internal Supplier-Customer

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Author Topic:   Internal Supplier-Customer
dr madhavan
Forum Contributor

Posts: 10
From:Madras, Tamil Nadu, India
Registered: Jan 2000

posted 06 May 2001 11:44 PM     Click Here to See the Profile for dr madhavan   Click Here to Email dr madhavan     Edit/Delete Message   Reply w/Quote
Can I have some references where I get details about the Internal supplier - Customer concept in a Manufacturing industry. I tried to browse the Net; I got information related to Education.

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energy
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Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 07 May 2001 01:37 PM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
It was explained to me that you treat each succeeding operation as another customer.
1. Purchase material-Inspect and accept
2. Send it to your internal customer, say Shearing Dept. Sheared and inspected and accepted.
3. Shearing sends it to their internal customer, say the Machining Dept. Itās drilled and reamed and inspected and accepted. Machine Dept. sends it to their internal customer, say the Assembly Department.
4. Assembly Department installs hardware, inspects and accepts and sends it to their internal customer, say the Packaging Department.

All personnel in the work place depend on other personnel for their inputs. They are like customers waiting for acceptable goods, so that they can satisfy their own Internal Customers. You simply map out your inputs and outputs plant wide. You have each employee tell you what they need to do good work.
At least thatās how I understand the concept. It is supposed to make you think about satisfying the person who follows you in the process.

The instructor asked everybody to visualize the business from 50,000 ft in the air. Suppliers in one place, your business in another and the Customer in another. Now, visualize your business from 100 ft. in the air. As you look down you see how all departments interface and rely on one another to get a quality product out the door.

It is a simplistic explanation, and even I got it!
energy

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 07 May 2001 02:43 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
See /Imp/sld028.htm and the slides that follow.

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energy
Forum Contributor

Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 07 May 2001 03:29 PM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
Marc,
That's why you beez the captain!
energy

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Fire Girl
Forum Contributor

Posts: 41
From:Orillia, Ontario, Canada
Registered: Apr 2001

posted 09 May 2001 01:58 PM     Click Here to See the Profile for Fire Girl   Click Here to Email Fire Girl     Edit/Delete Message   Reply w/Quote
Marc

Just to clarify for me.... I didn't read your 'slides' post but I'm sure that it was most accurate- as are most of your answers!

However, I seem to remember some of that concept in one of Juran's books. Is it not the idea of a Japanese business philosopher? I think it's a fantastic way to get people to work together and realize that doing a shabby job for people you work with is just as bad as doing a shabby job for your 'real' customers!

Energy I like your explanation regarding the whole 'viewing your business from 100ft in the air'. Very clever.

[This message has been edited by Fire Girl (edited 09 May 2001).]

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 09 May 2001 02:17 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I don't know the origin. I can say that as long as I can remember the idea that a customer can be anything or anyone has been around. Whoever or whatever you output to is a 'customer'.

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