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  ISO 9001/4:2000
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Author Topic:   Quality Plan
Catherine Lim
unregistered
posted 23 May 2001 05:02 AM           Edit/Delete Message   Reply w/Quote
Can anyone assist me with a sample of a ISO 9001:2000 Quality Plan.
We are a engineering sales company.
Thank you.

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ISO GUY
Forum Contributor

Posts: 81
From:Rochester, NY
Registered: Jan 2000

posted 23 May 2001 07:56 AM     Click Here to See the Profile for ISO GUY   Click Here to Email ISO GUY     Edit/Delete Message   Reply w/Quote
Catherine,
This might sound like a silly question, but what is the Quality Plan addressing?

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Catherine Lim
unregistered
posted 23 May 2001 09:54 PM           Edit/Delete Message   Reply w/Quote
Hi ISO Guy,

Perhaps i hve phrased the request wrongly.
I just want a sample of what should be reflected in the Quality Plan. As to what the QPlan should be addressing - i don't know - that's why i am requesting. Auditors have asked for this.

catherinel.msl@simenet.com

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energy
Forum Contributor

Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 24 May 2001 09:42 AM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
I am currently working on our Quality Plan with a consultant. It begins with receiving a quote, reviewing it, resolving issues between the customer, getting the order, designing the product, if required, manufacture, nonconforming product handling, testing, packaging and shipping and delivery to the customer. All this is shown on a flow chart with text annotations referencing procedures. We also have a block of support activities that addresses areas such as Internal Quality Auditing, etc. Marc has some good examples in the PTF section that you can find by typing Quality Plans in the search function. My consultant and I have been batting this thing around because it is important, and you're absolutely right that auditors want to see it. It's their roadmap of your Quality Management System. We actually intend to have a short "Tier" 2 document to cover some things that I can't fit on the flowchart. Good luck. It's not an easy task.
energy

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ISO GUY
Forum Contributor

Posts: 81
From:Rochester, NY
Registered: Jan 2000

posted 24 May 2001 09:46 AM     Click Here to See the Profile for ISO GUY   Click Here to Email ISO GUY     Edit/Delete Message   Reply w/Quote
Catherine,
Do you have a copy of ISO 10005 the guideline for Quality Plans. If not I can share the procedure w have written on Quality Planning.

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Randy
Forum Wizard

Posts: 228
From:Barstow, CA, USA
Registered: Jun 1999

posted 24 May 2001 08:40 PM     Click Here to See the Profile for Randy   Click Here to Email Randy     Edit/Delete Message   Reply w/Quote
Will you share with me too ISO GUY?

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Catherine Lim
unregistered
posted 24 May 2001 09:31 PM           Edit/Delete Message   Reply w/Quote
Hi ISO Guy,

It wld be of great help. Thanks alot.

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Al the Elf
Forum Contributor

Posts: 18
From:Scotland, UK
Registered: May 2000

posted 25 May 2001 09:31 AM     Click Here to See the Profile for Al the Elf     Edit/Delete Message   Reply w/Quote
Is ISO10005 any good ? Is it still applicable with regard to the changes to 9K-2K ? I've never read it and am trying to decide if it's worth the investment ?


Cheers, Al.

[This message has been edited by Al the Elf (edited 25 May 2001).]

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ISO GUY
Forum Contributor

Posts: 81
From:Rochester, NY
Registered: Jan 2000

posted 25 May 2001 12:42 PM     Click Here to See the Profile for ISO GUY   Click Here to Email ISO GUY     Edit/Delete Message   Reply w/Quote
I will e-mail it to everyone who has asked first thing Tuesday morning. I am not in the office today I decided to start my weekend early.!!

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Ak
unregistered
posted 25 May 2001 10:44 PM           Edit/Delete Message   Reply w/Quote
Hi Catherine,
Here is a suggestion.
Step 1: List all your procedures/instruction/check list in what ever form they exist.
Step 2: Allot a working group responsibility to perform the task, say design planning
Step 3: Specify the verification authority.
Step 4: Decrare the authority to approve the work.
Step 5: Append the document with Project specific or generic.

We did some design/ engineering work for a Refinery consortium, and submitted it as an Activity Quality Plan.
Hope it gives you some additional answer.

Ak

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Catherine Lim
unregistered
posted 30 May 2001 09:01 PM           Edit/Delete Message   Reply w/Quote
Hi ISO Guy,

Your weekend seems pretty long.

Apart from Ak, no one else has suggested anything that is substantial - i am still at a loss. Wld appreciate an actual diagram/flow chart, etc. (besides the procedure, if possible) Thanks.

HELP!!!
Email address: catherinel.msl@simenet.com
or cathymglim@yahoo.com.sg

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Catherine Lim
unregistered
posted 30 May 2001 09:04 PM           Edit/Delete Message   Reply w/Quote
Thanks Ak for your QP suggestion. I still need more info for a better understanding.

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paula
Forum Contributor

Posts: 13
From:Constanta, Romania
Registered: Jan 2001

posted 31 May 2001 03:20 AM     Click Here to See the Profile for paula   Click Here to Email paula     Edit/Delete Message   Reply w/Quote
Dear ISO GUY

Please forward a copy to me also at this e-mail address: paula@mihei.ro
Thank you very much.

Paula

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energy
Forum Contributor

Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 31 May 2001 10:21 AM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Catherine Lim:

Apart from Ak, no one else has suggested anything that is substantial - i am still at a loss. Wld appreciate an actual diagram/flow chart, etc. (besides the procedure, if possible) Thanks.


I personally think that everything posted in this topic was substantial. You just have to do the work. Generic Quality Plans, flowchart examples, are available all over the place, including the PTF files on this site. But, you have to craft your own specific to the industry you are associated with. It's a no brainer if you understand your process.
energy

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CarolX
Forum Contributor

Posts: 108
From:Illinois, USA
Registered: Jun 2000

posted 31 May 2001 11:19 AM     Click Here to See the Profile for CarolX   Click Here to Email CarolX     Edit/Delete Message   Reply w/Quote
[QUOTE]Originally posted by Catherine Lim:
Hi ISO Guy,

Apart from Ak, no one else has suggested anything that is substantial - i am still at a loss. Wld appreciate an actual diagram/flow chart, etc. (besides the procedure, if possible) Thanks.

.sg[/
or QUOTE]

Hi Catherine,

Sorry if we seem unhelpful, but you have received some excellent suggestions here, and that is about all we can do. Any examples you find should only be used as general reference, becuase every company does things a little different. If you want an effective system that will really work, you have to tailor things to your methods and procedures. If you use someone elses system, or "canned" procedures, you will have a system that means nothing. I am sorry if I sound harsh, but all we can do is help guide you in the right direction. The leg work is all yours.

Lots of good information is available on this site, in both the forums and the pdf.files. Marc has done a wonderful job setting up a great place to interact with our peers.

Best of luck!

CarolX

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Catherine Lim
unregistered
posted 01 June 2001 09:26 PM           Edit/Delete Message   Reply w/Quote
Hi Energy & CarolX,

Sorry, if i sound ungrateful or even rude. i understd that examples found shd only be used as a general ref, n that i hve to craft my own specifics. Info that i hve derived from this website and from Marc have been most helpful n informative (i hve never doubted that). i know that the leg work/hard work is all mine - but my only excuse is that i am quite new to the business n am trying very hard to grasp whatever i can lay my hands on, n then modify it to suit my org's needs.
Sorry to you too,ISO Guy if my tone wasn't right.

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CarolX
Forum Contributor

Posts: 108
From:Illinois, USA
Registered: Jun 2000

posted 04 June 2001 10:22 AM     Click Here to See the Profile for CarolX   Click Here to Email CarolX     Edit/Delete Message   Reply w/Quote
Catherine,

Not to worry....we have all been there at one time or another.

I agree that reviewing what others have done can be a tremendous help. Especially if you are new to this.

Good luck and keep coming back!

CarolX

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Fire Girl
Forum Contributor

Posts: 41
From:Orillia, Ontario, Canada
Registered: Apr 2001

posted 04 June 2001 11:52 AM     Click Here to See the Profile for Fire Girl   Click Here to Email Fire Girl     Edit/Delete Message   Reply w/Quote
Catherine

I think I know what you are asking for. I am sending you a copy our Quality Plan Matrix. Our auditor did ask for it at the first audit. He hasn't asked for it since! Maybe this will help. Energy is right, it's sort of like a flow of RFQ, Quote, etc and reference to relevant documents. If all your procedures, etc are in place, this shouldn't be a problem.


Fire Girl

PS What's your e-mail address, Catherine?

[This message has been edited by Fire Girl (edited 04 June 2001).]

[This message has been edited by Fire Girl (edited 04 June 2001).]

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chelys9
unregistered
posted 04 June 2001 01:23 PM           Edit/Delete Message   Reply w/Quote
ISO GUY:
I really apreciate if you give me a copy of yor Quality planning procedure. Its just for reference Thanks a lot.
chelys9@hotmail.com

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chelys9
unregistered
posted 04 June 2001 01:35 PM           Edit/Delete Message   Reply w/Quote
New focus on ISO2000 requires to plan the activities and improve key process, but Im not sure if we have to make a plan per area and stablish objetives per area or just achieve to the quality objetives define by the Director. Does anybody can help me?

sorry if someting is wrong, but I do my best to write in English.

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Catherine Lim
unregistered
posted 04 June 2001 08:42 PM           Edit/Delete Message   Reply w/Quote
Hi Carol and Fire Girl

Thanks Carol - i needed the moral support.

******

Fire Girl,here's my email address:

catherinel.msl@simenet.com
or if u are unable to get to me, please try this email address instead.
cathymglim@yahoo.com.sg

Thanks.

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energy
Forum Contributor

Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 05 June 2001 02:37 PM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by chelys9:

sorry if someting is wrong, but I do my best to write in English.[/B]


Cheryl,
Your english is fine. If the shoe was on the other foot, I wouldn't be able to write one word in your language. The question you asked is a difficult one to answer, at least for me. Your suggestion that the Quality Director set the goals is a good one. This standard is new and there are a lot opinions, including mine. I'm not comfortable giving you mine. We won't know how good ours is until an auditor gets a shot at our system. Like you, we are still wading through the interpretations with our consultant.

energy

[This message has been edited by energy (edited 05 June 2001).]

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energy
Forum Contributor

Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 05 June 2001 02:57 PM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Catherine Lim:
Hi Energy & CarolX,

Sorry, if i sound ungrateful or even rude. i


Catherine,
As CarolX has said, we've been there. Messages can sometimes be misinterpreted. If I made you feel uncomfortable with my response, please accept my apolgy. For being a good sport, I will e-mail you a quality plan for you to look at. It may be of some help to you. I see your e-mail in the post to Fire Girl. Please be patient, as I may not have time to do it today.

energy

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Catherine Lim
unregistered
posted 05 June 2001 08:59 PM           Edit/Delete Message   Reply w/Quote
Energy,
i am a bit confused (with the new IS0 concepts, etc.), grateful for the valuable info i am getting over here, but definitely not uncomfortable with your response (so forget about the apology) or from any other respondents (if i need to be told off, so be it) - that's why i am a good sport (the modest me). I have made so many ISO friends at this website (i think more than the company's M.R.). Patience is also one of my quality. Thanks alot for your help.

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K.Gohary
unregistered
posted 07 June 2001 02:06 PM           Edit/Delete Message   Reply w/Quote
For a quality plan , U can design a form which specifies the steps of the process from receiving order to delivery of product the form could have the following data
as Min:-
1-Process or steps
2- Responsibility.
3- Equipement used.
4-Inspection points.
5- Criteria for acceptance and rejection.
6- Fequency of inspection.
7- Methods of inspections.
8- Forms or documents used.

use -what/where/when/how/who

and some companies they state in their quality manaul that the quality plans are covered through out the whole quality system documentation.

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E Wall
Forum Contributor

Posts: 45
From:Columbus, GA USA
Registered: Jun 2001

posted 12 June 2001 07:12 PM     Click Here to See the Profile for E Wall   Click Here to Email E Wall     Edit/Delete Message   Reply w/Quote
Your auditor will be interested in seeing a quality plan that addresses the scope of your certification. Any dept/process that directly impacts/effects your product/service output should be represented.

Cathy - I've e-mailed you a 'shell' of my company's format (minus all the proprietary info and flow diagram) I left in place a sampling of what 'codes' can be used for the flow chart.

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E Wall
Forum Contributor

Posts: 45
From:Columbus, GA USA
Registered: Jun 2001

posted 12 June 2001 07:20 PM     Click Here to See the Profile for E Wall   Click Here to Email E Wall     Edit/Delete Message   Reply w/Quote
chelys9:

Since 'Customer Satisfaction' includes both internal and external customers, you should (per our registrar) be detailing all key process in each dept, and identify your objectives/goals and what measureables are in place to measure your effectiveness in accomplishing those objectives.

And again - this should all be directly focused to the scope of your certification.

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Catherine Lim
unregistered
posted 14 June 2001 03:56 AM           Edit/Delete Message   Reply w/Quote
Hi K.Gohary & E Wall

Thanks alot for your suggestions/comments, etc.

E Wall, i hve rec'd the 'shell' of your company's format - it sure is different from other QP format, but thanks. Pondering whether it can fit into our type of setup.

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Leedog
unregistered
posted 17 June 2001 10:03 AM           Edit/Delete Message   Reply w/Quote
We are not automotive, but have found a QS9000 control plan helpful for quality planning. They are then issued as work instructions to those involved. We liked the flexibility. It can plan quality for a process, a specific product, or the whole operation. Hope this applies.

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