posted 23 May 2001 09:54 PM              

Perhaps i hve phrased the request wrongly.
I just want a sample of what should be reflected in the Quality Plan. As to what the QPlan should be addressing - i don't know - that's why i am requesting. Auditors have asked for this.

posted 25 May 2001 09:31 AM            

Cheers, Al.

posted 25 May 2001 10:44 PM              

We did some design/ engineering work for a Refinery consortium, and submitted it as an Activity Quality Plan.
Hope it gives you some additional answer.

posted 30 May 2001 09:01 PM              

Your weekend seems pretty long.

Apart from Ak, no one else has suggested anything that is substantial - i am still at a loss. Wld appreciate an actual diagram/flow chart, etc. (besides the procedure, if possible) Thanks.

posted 31 May 2001 03:20 AM               

Please forward a copy to me also at this e-mail address: [email protected]
Thank you very much.

posted 31 May 2001 10:21 AM               

quote:

---

Originally posted by Catherine Lim:

Apart from Ak, no one else has suggested anything that is substantial - i am still at a loss. Wld appreciate an actual diagram/flow chart, etc. (besides the procedure, if possible) Thanks.

---

posted 31 May 2001 11:19 AM               

.sg[/
or QUOTE]

Hi Catherine,

Sorry if we seem unhelpful, but you have received some excellent suggestions here, and that is about all we can do. Any examples you find should only be used as general reference, becuase every company does things a little different. If you want an effective system that will really work, you have to tailor things to your methods and procedures. If you use someone elses system, or "canned" procedures, you will have a system that means nothing. I am sorry if I sound harsh, but all we can do is help guide you in the right direction. The leg work is all yours.

Lots of good information is available on this site, in both the forums and the pdf.files. Marc has done a wonderful job setting up a great place to interact with our peers.

Best of luck!

CarolX

posted 04 June 2001 10:22 AM               

Not to worry....we have all been there at one time or another.

I agree that reviewing what others have done can be a tremendous help. Especially if you are new to this.

Good luck and keep coming back!

CarolX

posted 04 June 2001 11:52 AM               

I think I know what you are asking for. I am sending you a copy our Quality Plan Matrix. Our auditor did ask for it at the first audit. He hasn't asked for it since! Maybe this will help. Energy is right, it's sort of like a flow of RFQ, Quote, etc and reference to relevant documents. If all your procedures, etc are in place, this shouldn't be a problem.

Fire Girl

PS What's your e-mail address, Catherine?

[This message has been edited by Fire Girl (edited 04 June 2001).]

posted 04 June 2001 08:42 PM              

Thanks Carol - i needed the moral support.

******

Fire Girl,here's my email address:

[email protected]
or if u are unable to get to me, please try this email address instead.
[email protected]

posted 05 June 2001 02:37 PM               

quote:

---

Originally posted by chelys9:

sorry if someting is wrong, but I do my best to write in English.[/B]

---

Cheryl,
Your english is fine. If the shoe was on the other foot, I wouldn't be able to write one word in your language. The question you asked is a difficult one to answer, at least for me. Your suggestion that the Quality Director set the goals is a good one. This standard is new and there are a lot opinions, including mine. I'm not comfortable giving you mine. We won't know how good ours is until an auditor gets a shot at our system. Like you, we are still wading through the interpretations with our consultant.

energy

posted 05 June 2001 02:57 PM               

quote:

---

Originally posted by Catherine Lim:
Hi Energy & CarolX,

Sorry, if i sound ungrateful or even rude. i

---

Catherine,
As CarolX has said, we've been there. Messages can sometimes be misinterpreted. If I made you feel uncomfortable with my response, please accept my apolgy. For being a good sport, I will e-mail you a quality plan for you to look at. It may be of some help to you. I see your e-mail in the post to Fire Girl. Please be patient, as I may not have time to do it today.

posted 07 June 2001 02:06 PM              

use -what/where/when/how/who

posted 12 June 2001 07:20 PM               

Since 'Customer Satisfaction' includes both internal and external customers, you should (per our registrar) be detailing all key process in each dept, and identify your objectives/goals and what measureables are in place to measure your effectiveness in accomplishing those objectives.

posted 14 June 2001 03:56 AM              

Thanks alot for your suggestions/comments, etc.