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  ISO 9001/4:2000
  ISO 9001:2000 Processes and Procedures

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Author Topic:   ISO 9001:2000 Processes and Procedures
Lurker (<10 Posts)

Posts: 3
From:Hyderabad, Andhra Pradesh, India
Registered: May 2001

posted 31 May 2001 06:36 AM     Click Here to See the Profile for sridhar   Click Here to Email sridhar     Edit/Delete Message   Reply w/Quote
What is the difference between the processes and procedures of ISO 9001:2000

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Forum Wizard

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From:Barstow, CA, USA
Registered: Jun 1999

posted 31 May 2001 08:19 AM     Click Here to See the Profile for Randy   Click Here to Email Randy     Edit/Delete Message   Reply w/Quote
You use procedures to make processes happen.

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Forum Contributor

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From:New Britain, CT
Registered: Nov 2000

posted 31 May 2001 10:23 AM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
A process may be "Incoming Product Verification". Your procedure would outline how you verify product on receipt.


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From:Laredo, Texas
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posted 31 May 2001 11:43 AM     Click Here to See the Profile for gutieg   Click Here to Email gutieg     Edit/Delete Message   Reply w/Quote
I. The "official" definitions:

Process - Set of interrelated activities which transforms inputs into outputs.
(ISO 9000:2000, Point 3.4.1)
Procedure - Specified way to carry out an activity or a process.
(ISO 9000:2000, Point 3.4.5)

II. Analysis:

ISO 9001:2000 requires you to identify your processes first. Once that they become clear and are understood, a decision should be made about the need to document it in its entirety, or partially. The basis for this decision are:
a) Analysis of the standard requirements. There are several process or activities that the standard requires to be documented.
b) Usefulness or purpose of documenting. If somebody in the organization is going to use the documentation for analysis, improvement or training purposes.
c) If the activity or process is critical for the customer or if the customer has asked to provide evidence or control of the specific point.

IV. Conclusions

- ISO 9000:2000 provides a definition of process and procedure.
- A procedure can be a representation of the "official" or accepted way to perform an activity or a whole process.
- The definition of what to document is dependant of several factors.
- The idea or "intent" of the new ISO is to avoid the "departamentalization" of procedures, the goal is to identify processes accross funcitonal boundaries to improve added values.

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