ISO 9001:2000 Processes and Procedures

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ISO 9001:2000 Processes and Procedures

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Author	Topic: ISO 9001:2000 Processes and Procedures
sridhar Lurker (<10 Posts) Posts: 3 From:Hyderabad, Andhra Pradesh, India Registered: May 2001	posted 31 May 2001 06:36 AM What is the difference between the processes and procedures of ISO 9001:2000 IP: Logged
Randy Forum Wizard Posts: 228 From:Barstow, CA, USA Registered: Jun 1999	posted 31 May 2001 08:19 AM You use procedures to make processes happen. IP: Logged
energy Forum Contributor Posts: 228 From:New Britain, CT Registered: Nov 2000	posted 31 May 2001 10:23 AM A process may be "Incoming Product Verification". Your procedure would outline how you verify product on receipt. energy IP: Logged
gutieg Forum Contributor Posts: 13 From:Laredo, Texas Registered: Jan 2001	posted 31 May 2001 11:43 AM I. The "official" definitions: Process - Set of interrelated activities which transforms inputs into outputs. (ISO 9000:2000, Point 3.4.1) Procedure - Specified way to carry out an activity or a process. (ISO 9000:2000, Point 3.4.5) II. Analysis: ISO 9001:2000 requires you to identify your processes first. Once that they become clear and are understood, a decision should be made about the need to document it in its entirety, or partially. The basis for this decision are: a) Analysis of the standard requirements. There are several process or activities that the standard requires to be documented. b) Usefulness or purpose of documenting. If somebody in the organization is going to use the documentation for analysis, improvement or training purposes. c) If the activity or process is critical for the customer or if the customer has asked to provide evidence or control of the specific point. IV. Conclusions - ISO 9000:2000 provides a definition of process and procedure. - A procedure can be a representation of the "official" or accepted way to perform an activity or a whole process. - The definition of what to document is dependant of several factors. - The idea or "intent" of the new ISO is to avoid the "departamentalization" of procedures, the goal is to identify processes accross funcitonal boundaries to improve added values. IP: Logged

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