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  Where do I begin for ISO 9K:2K?

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Author Topic:   Where do I begin for ISO 9K:2K?
Fire Girl
Forum Contributor

Posts: 41
From:Orillia, Ontario, Canada
Registered: Apr 2001

posted 04 June 2001 11:49 AM     Click Here to See the Profile for Fire Girl   Click Here to Email Fire Girl     Edit/Delete Message   Reply w/Quote
This makes me noxious! I don't even know where to begin!

Here's the thing. I would like to entirely change our system. I'm not pleased with how it was set up originally. The biggest thing is to streamline a lot of the paperwork. Has anybody done this yet? I just want some ideas of where I should start. Anyone, anyone?

Thanks

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donnammurphy
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Posts: 18
From:Athens, GA, USA
Registered: Dec 2000

posted 05 June 2001 05:32 PM     Click Here to See the Profile for donnammurphy   Click Here to Email donnammurphy     Edit/Delete Message   Reply w/Quote
Is your company a large organization? If so, you may want to plan a transition meeting with other facilities in order to utilize your resources and map out a plan so that all facilities are moving in the same direction. If no, my first advice would be to get a copy of the new standard and read. If you hare already familiar with the old standard, then I would not recommend any additional training. If your company is already certified to the 94 standard, then I would begin by reviewing your quality manual and comparing this to the new requirements of the 2000 standard. There are many decisions your company must make in regards to planning this transition. Quesions such as where do I start, do we need to change the structure of the documentation, how will we address training, what are some of the new requirements. My company is fairly large so I organized a tranisition planning meeting between 3 of our facilities. During this meeting, our agenda was to discuss the purpose and benefits, the new requirements in the 2000 std, actions item that were unclear and resources to tap to resolve these action items. After the meeting, we are all on the same path with our certification. Hope this helps..

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Marc Smith
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Posts: 4119
From:West Chester, OH, USA
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posted 05 June 2001 09:04 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I think the first thing to do for advice here is to describe the system you have and what you don't like about it. Some facts about the company will help - how many people, product/processes, etc.

If we don't know what you have and what you do not like, we can't very well 'give our opinions'. We'll be 'shooting in the dark' - what we may opine may or may not be appropriate for your specific situation.

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Fire Girl
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Posts: 41
From:Orillia, Ontario, Canada
Registered: Apr 2001

posted 06 June 2001 06:24 AM     Click Here to See the Profile for Fire Girl   Click Here to Email Fire Girl     Edit/Delete Message   Reply w/Quote
Sorry, I did leave out some details.

We currently are registered to the 94 standard. I would like to change our system. It was already started when I got here and it consists of several levels of manuals, which makes it difficult to audit and maintain. I would prefer to go to a series of flow diagrams for work instructions and use our forms more to show work instructions. I think I would prefer to re-write the quality manual from scratch. Anybody, have any thoughts on any of this stuff?

(Thanks so far 'guys')

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 07 June 2001 12:09 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
'Design' what you feel will be a 'good' system and an implementation plan. Then get buy-in from everyone and off you go.

It all depends upon how far you want to go. One client a few years back put every manager and supervisor through flow charting courses and they entirely re-did all their documentation. It was an expensive project but it was done during implementation and management supported it. They did it through process mapping.

On the other hand, I did a consultation at a company and found it had, when they underwent implementation back in 1993, started to convert a massive amount of documentation and the effort eventually petered out. By that time they essentially had 2 sets of books, so to speak, which essentially said the same thing - just in different ways. The old stuff was never obsoleted because there was no overall buy in nor would management fully fund the project. The project was almost 3/4 completed when it ground to a halt.

In one company they wanted to simplify. One thing we did was remove the 20+ controlled copies of the quality manual and put the master online (eliminated paper copies all together).

When I want to do something like this I draw up what I want to achieve and draft a project plan. I want to be ready to present 'Now' and 'Proposed' as well as how to get there.

If you're wanting to go through a serious effort to change to flow charts the best way I can recommend is what I recommend to clients: See /Imp/sld195.htm - read through the process mapping section.

With clients very early I attempt to diagram the documentation system 'as it will be'. There are examples of this in the Flow_Charts.ppt file which is part of the Implementation Guide set of files. An example is /pdf_files/Doc_Structure.pdf

I try to press clients to embrace flow charts, as most who know me know I'm a flow chart 'nut'.

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