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  ISO 9001/4:2000
  Product Realization

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Author Topic:   Product Realization
Forum Contributor

Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 19 June 2001 09:50 AM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
Hi Quality Folks,

We have developed a Quality Plan for our company that is made up of three (3) divisions, all in the same building. Our distribution group is made up mainly of walk-in and telephone customers. One division requires a fullblown Quality Plan as we do design and servicing. I have added the following note to the Quality Plan to encompass the two other groups.
Q9001:2000-Section 7.2.2 ăNote In some situations, such as Internet Sales, a formal review is impractical for each order. Instead the review can cover relevant product information such as catalogues or advertising material.ä
Most of the "Distribution Group" customers are responding to catalogs and sales flyers.
I have suggested using a modified version of the above statement in the Quality Plan to exclude the Distribution Group from formal reviews. Alternate suggestions were to develop 2 additional Quality Plans for those particular groups. I would rather not do that because the Distribution Group can be required to fabricate "special" equipment for a specific Customer.

So am I all wet with my interpretation of this clause as shown in the standard? Will adding this the Quality Plan suffice?


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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA

posted 20 June 2001 02:56 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Sounds like it will fly. A contract review of an internet sale can simply be that data was entered correctly. The review is by the data entry person.

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 20 June 2001 06:00 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
And the number of rejected orders could be used to show effectiveness.


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Forum Contributor

Posts: 228
From:New Britain, CT
Registered: Nov 2000

posted 21 June 2001 08:18 AM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
Thanks Marc and Al. Besides catalogs, special sale fliers, magazine ads, etc., we also have Customers that stop in and pick off the shelves. We sell a lot of water filter media such as gravel, carbon, salt, etc. We make out an order, load their vehicle and they're gone. Fast and easy. I intend to have a procedure which explains the types of orders we receive, for our Distribution Group, with work instructions regarding order entry protocols. They differ in the way the various types of sales are handled. Thanks for your input. My confidence level is high.


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