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  ISO 9001/4:2000
  8.5.3 Preventive action for "services"

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Author Topic:   8.5.3 Preventive action for "services"
Neelanshu Varma
Lurker (<10 Posts)

Posts: 2
From:Delhi , India
Registered: Jun 2001

posted 21 June 2001 03:17 AM     Click Here to See the Profile for Neelanshu Varma   Click Here to Email Neelanshu Varma     Edit/Delete Message   Reply w/Quote
"Preventive Actions" in "manufacturing industry" are easily undestood and can be defined on the basis of mean failure rates etc.

ISO 9001 is applicable to service industry. Can someone suggest gudelines fro developing preventive action for service industry such as "training", "project development and consulting", "software development" etc.

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Neelanshu Varma

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Jim Biz
Forum Wizard

Posts: 275
From:ILLINOIS
Registered: Mar 2000

posted 21 June 2001 07:22 AM     Click Here to See the Profile for Jim Biz   Click Here to Email Jim Biz     Edit/Delete Message   Reply w/Quote
May I ask "What type of service" ?


Regards
Jim

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Marc Smith
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Posts: 4119
From:West Chester, OH, USA
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posted 21 June 2001 09:09 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
-> "Preventive Actions" in "manufacturing industry" are
-> easily undestood and can be defined on the basis of mean
-> failure rates etc.

This is not particularly true. Prevenive actions must address more than just manufacturing systems. Mean failure rates are only one measure of many.

Let me think. I did a service industry a few months ago. They included an employee award for 'best idea of the year' and some stuff like that. Mainly, however, they used management review and departmental meetings to track quality (and other) related data. From the data they 'predicted' possible trouble areas. The procedure is in my Implementation Guide package in the Flow_Charts.ppt file. It;'s the last slide - slide 44 (thought I am making some changes so the slide number may change).

-> "training", "project development and consulting

These are also preventive.

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