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  ISO 9001/4:2000
  Clause 5.3 ; 6.3 ; 8.2.1 ; 8.4

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Author Topic:   Clause 5.3 ; 6.3 ; 8.2.1 ; 8.4
posted 23 June 2001 08:35 AM           Edit/Delete Message   Reply w/Quote
Can anyone explain in details for the following clauses where i'm a bit confuse?

5.3 Quality Policy
New : To include a commitment for continual improvement. What should I do for my quality policy? Do i need to change them?

6.3 Infrastructure
Is the standard asking for maintenance of machineries / equipment? Currently, I have a system of preventive maintenance of these equipments. Is it sufficient? OR Do i need to add something else?

8.2.1 Monitoring & Measuring customer satisfaction.
Can i just use customer complaint to measure this? What kind of measurement the standard required? Please give some example?

8.4 Data Analysis
Can anyone give me some examples? I'm confuse between 8.4 & 8.5.1. They seems to be the same.

Thanks in Advance

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