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  ISO 9001/4:2000
  warehousing: is 7.3 applicable?

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Author Topic:   warehousing: is 7.3 applicable?
romelnar
Forum Contributor

Posts: 22
From:alabang, philippines
Registered: Mar 2001

posted 01 July 2001 11:26 PM     Click Here to See the Profile for romelnar   Click Here to Email romelnar     Edit/Delete Message   Reply w/Quote
we have a client who is in warehousing industry. they are currently adopting iso9000:2000 on their qms. they are just receiving items from their customer for safekeeping. when these items are needed for their customer's use, they deliver them to the customer's premise. is 7.3 applicable to them?

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Marc Smith
Cheech Wizard

Posts: 4367
From:West Chester, OH, USA
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posted 02 July 2001 02:49 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Only in the widest sense of the phrase. Technically, you provide a service. And you do design that service (in a sense).

I think you would want to request an exclusion from 7.3, however that does not excuse you from being ready to explain how you came up with your systems.

If it was me personally, I would define my service (warehousing) essentially as a product and ensure a system exists which outlines how changes are made to that system. You'll essentially have a 'design' system.

The issue of whether design is really a part of a company which provides a service has long been debated. In part, this is why it was put where it is in the 2000 version.

I also suggest you take a read through https://elsmar.com/ubb/Forum15/HTML/000202.html for starters. I also highly recommend that you take a read through https://elsmar.com/ubb/Forum2/HTML/000180.html which is also a very good read with respect to design in service industries. Both of these threads are good.
https://elsmar.com/ubb/Forum2/HTML/000031.html is from an 'earlier time' yet has some good insights.

I'm sure some of the other folks here will also have some ideas for you over the next few days.

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romelnar
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Posts: 22
From:alabang, philippines
Registered: Mar 2001

posted 02 July 2001 07:47 PM     Click Here to See the Profile for romelnar   Click Here to Email romelnar     Edit/Delete Message   Reply w/Quote
thanks a lot marc. that was a very useful info.

there probably are some folks out there who are in the warehousing industry. could you guys give me a more specific method in addressing design and development? or if you exclude it, how did you justify your exclusion? there are still some grey areas that i would like to clear-out.

[This message has been edited by romelnar (edited 03 July 2001).]

[This message has been edited by romelnar (edited 03 July 2001).]

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Fire Girl
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Posts: 58
From:Orillia, Ontario, Canada
Registered: Apr 2001

posted 05 July 2001 07:43 AM     Click Here to See the Profile for Fire Girl   Click Here to Email Fire Girl     Edit/Delete Message   Reply w/Quote
Caution!

I would be leary of excluding design from your system. If the registrar feels that you do carry out design activiites, you will have to exclude all projects that use the design process as it is not 'controlled'with ISO. It's sort of hard to explain- do you know what I mean?

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ISO in Baltimore
Lurker (<10 Posts)

Posts: 7
From:Baltimore, MD, USA
Registered: Jun 2001

posted 26 July 2001 01:56 PM     Click Here to See the Profile for ISO in Baltimore   Click Here to Email ISO in Baltimore     Edit/Delete Message   Reply w/Quote
My company provides warehousing services for our customers and we are excluding 7.3 from our quality system. We provide warehouse space and protection for our customers items and we transport their items for them as requested but we do not design anything for the customer. Warehousing is just one component of our service contract we have with the customer. Our registrar concurs with our exclusion of 7.3. Good luck!

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romelnar
Forum Contributor

Posts: 22
From:alabang, philippines
Registered: Mar 2001

posted 30 July 2001 07:56 PM     Click Here to See the Profile for romelnar   Click Here to Email romelnar     Edit/Delete Message   Reply w/Quote
but how did you state your justification? i just want some benchmark.

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ISO in Baltimore
Lurker (<10 Posts)

Posts: 7
From:Baltimore, MD, USA
Registered: Jun 2001

posted 01 August 2001 03:55 PM     Click Here to See the Profile for ISO in Baltimore   Click Here to Email ISO in Baltimore     Edit/Delete Message   Reply w/Quote
We "stated" our justification in the Quality Manual under the Permissable Exclusions section. We stated that "due to the nature of our services, our customer requirements and applicable regulatory requirements, we do not have a design process." Hope that answers your question.

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