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  ISO 9001/4:2000
  Customer Requests Copy of Audit Report

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Author Topic:   Customer Requests Copy of Audit Report
Marc Smith
Cheech Wizard

Posts: 4367
From:West Chester, OH, USA
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posted 10 July 2001 07:45 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I thought this was interesting:

********************************

Date: Mon, 9 Jul 2001 14:44:31 -0500
Subject: Re: Customer/vendor request Audit report /Tyler/Green

From: Joseph Green

Comment on "customer request"
(Sounds a lot like "voice of the customer" to me)
("vendor" sounds like "mutually beneficial supplier relationship")

My response follows Mark's original posting.

>"Mark Tyler" wrote:
>
> Our company has had a request to submit the cover sheet from the ISO
> 9000 Auditor's report. This lists the number of elements with
> non-conformities and the Auditor's recommendation.
>
> Is this a one time occurrence or is this going to become a regular
> request?
>

Dear Mark,

Your question; "will this become a regular request?", is yes. As more and more organizations mature in quality management system effectiveness the true value added product of conformity is "documented confidence".

If I were evaluating and selecting a "significant" or "critical" supplier I would be delighted to see the organization's "audit record" including any recent or still open non conformities.

As a "customer" I respect the option of confidential documents; however, the aspect of willingness to share the information contained in those documents says a great deal about the basic non delusional integrity of the supplier under consideration.

There will be "Dilbert" style insanity with this trend, because the childish organizations with no particular plan or vision (or need) (or use), will start to make "me too" requests. We (my organization) will deal with that as it happens. For now if you would like to see copies of our Audit Notes, Audit Recap, Non Conformities, Opportunities For Improvement etc.

Joe Green

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Michael T
Forum Contributor

Posts: 43
From:Cleveland, Ohio
Registered: Apr 2001

posted 10 July 2001 09:27 AM     Click Here to See the Profile for Michael T   Click Here to Email Michael T     Edit/Delete Message   Reply w/Quote
Hi Marc,

I can see where a customer might want to see the cover page (provided the customer knows what he/she is looking at). However, I think that, any non-conformances that have been corrected and closed should also be included. While the cover letter will provided information on the quality system, the additional information will provide information on the timliness/effectiveness of the corrective action program.

Cheers!!!

Mike

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energy
Forum Contributor

Posts: 308
From:New Britain, CT
Registered: Nov 2000

posted 10 July 2001 01:59 PM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
Like in the movie "Green Mile", you keep your problems "in-house". Releasing any actual audit findings and subsequent Corrective Actions is, to me, airing your laundry in public. It also allows a potential or existing Customer to second guess or misinterpret your Company's Management style resulting in loss of business. Let the Customer audit your Corrective/Preventive Action System, as is their right. Don't make it easy for anybody to sit back and pick your process apart by nitpicking your past decisions from on high.
Again, JMHO

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Michael T
Forum Contributor

Posts: 43
From:Cleveland, Ohio
Registered: Apr 2001

posted 10 July 2001 04:20 PM     Click Here to See the Profile for Michael T   Click Here to Email Michael T     Edit/Delete Message   Reply w/Quote
Hi Energy...

I absolutely agree - what happens on the mile stays on the mile - I certainly wouldn't want to air dirty laundry in public and certainly wouldn't want to provide any customers with copies of our audits. However, if this became an issue and a customer demanded a copy of the last audit report, I feel that they should also see that any NCR's were dealt with.

So far no one has asked to see an audit report (knock on wood) and let's hope it stays that way.

Cheers!!!

Mike

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Ross Simpson
Forum Contributor

Posts: 13
From:Irvine, Ca., USA
Registered: Dec 1999

posted 13 July 2001 05:46 PM     Click Here to See the Profile for Ross Simpson   Click Here to Email Ross Simpson     Edit/Delete Message   Reply w/Quote
Been a while since I posted, but I HAD to jump on this one.
I've been a QP (quality professional) for *@(#&*# years, and in all that time ,I have NEVER heard of a customer ask for audit findings. My question is, who in the customer's company wants it and WHY?
Dear Customer:
Want a copy of our ISO registration? It's in the mail!
Want a list of companys who have audited us and put us on "preferred supplier" status? You got it!
Want to come perform an audit of our Quality Management system? Come on over!
Want audit findings from internal, 2nd or 3rd partys? NO WAY, JOSE! As Energy says, this stuff stays on the mile.
By the way, Energy, with a little "tweeking" and some personalized changes, I'm using your ISO slide presentation for my new 9k/2k ISO Awareness training classes. Thanks much.
Mark: This forum is THE best. Hope to participate more in the future, as long as this #&#($ work will stop interrupting the good stuff.
More anon..........Ross

[This message has been edited by Ross Simpson (edited 13 July 2001).]

[This message has been edited by Ross Simpson (edited 13 July 2001).]

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