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  ISO 9001/4:2000
  4.2.2. Quality Manual

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Author Topic:   4.2.2. Quality Manual
achenry
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Registered: Aug 2001

posted 15 August 2001 04:25 PM     Click Here to See the Profile for achenry     Edit/Delete Message   Reply w/Quote
I am currently having a problem with meeting the requirements for section 4.2.2 Quality Manual item c) describe the interaction between the processes of the quality management system. Any past information that I have seen on this topic in forums simply state that a flowchart is the best way (but not the only way) to show the interaction of the processes. My problem is putting what is being asked for to paper. Does anyone have a sample of how they met this requirement to point me in the right direction?

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Jim Biz
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Posts: 296
From:ILLINOIS
Registered: Mar 2000

posted 15 August 2001 06:16 PM     Click Here to See the Profile for Jim Biz   Click Here to Email Jim Biz     Edit/Delete Message   Reply w/Quote
Yep - I believe I have something along thoses lines - but it's on the hard drive at work - if you would like post - your e-addy & I'll get it out to you tmorrow

Regards
Jim

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achenry
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posted 15 August 2001 10:43 PM     Click Here to See the Profile for achenry     Edit/Delete Message   Reply w/Quote
Thanks for the help. This is the last item in my company's quality manual that the registrar is requesting further information to clear the manual.

You can email me at ahenry@cybertap.com.

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E Wall
Forum Contributor

Posts: 114
From:Columbus, GA USA
Registered: Jun 2001

posted 16 August 2001 10:37 AM     Click Here to See the Profile for E Wall   Click Here to Email E Wall     Edit/Delete Message   Reply w/Quote
Jim, If you're willing to share again...I'd appreciate it.
Eileen

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ikar
unregistered
posted 16 August 2001 06:14 PM           Edit/Delete Message   Reply w/Quote
Yes, It's too interesting. But the volume of such a chart depends on number of identified processes. I know companies with only 2 processes (?) and with more than with 500 (!) ones. In most cases this chart seemed to be useless, but it is a requirement. So, create!

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ikar
unregistered
posted 16 August 2001 06:23 PM           Edit/Delete Message   Reply w/Quote
Sorry very much! The requirement is a "description of the interaction between the processes of the QMS". A flowchart isn't mandatory. I want to say that "flowcharting" seems to be not the best method in this case.

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David Mullins
Forum Contributor

Posts: 284
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 16 August 2001 09:01 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by ikar:
But the volume of such a chart depends on number of identified processes.

I could quote any sentence from your posts and disagree - but I've chosen this one!

Forget the number of processes! Think about what it takes to do any task.

Let me get you started:
1. Determine what the work requirements are.
2. is the work requirement clear/agreed/documented?
3. Do you have the required knowledge and skills?
4. do you have the time, tools, materials and equipment?

and on it goes - you keep it simple, it applies to ANY process in your business, and you can reference your L2 documents.

If you don't understand this, please contact your boss and confess your inability to perform a senior function relating to quality, information management, management systems or anything requiring conceptualisation.

Maybe the subject of too many 40 day quality experts is starting to nip at me!

Only the afternoon knows what the morning never suspected.

------------------

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ikar
unregistered
posted 17 August 2001 03:12 AM           Edit/Delete Message   Reply w/Quote
Hallo David.
I agree with your vision of "process approach". But we discuss now a concrete subject - how to describe an interaction of QMS processes in Quality Manual? Is "flowcharting" the only one method of doing this?
BR

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Jim Biz
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Posts: 296
From:ILLINOIS
Registered: Mar 2000

posted 17 August 2001 09:00 AM     Click Here to See the Profile for Jim Biz   Click Here to Email Jim Biz     Edit/Delete Message   Reply w/Quote
Another method - I have given some thought on would be to produce a Cross Matrix spreadsheet

Listing our procedures and work instruction in the first "down" colum and again across the top of the sheet.

The "system interaction" would be shown for each document where references are made to the interlinking documentation.

It would be "another way to do it" but I would think flowcharting would be more clear and easier to explain to an external auditor.

Regards
Jim

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Fire Girl
Forum Contributor

Posts: 58
From:Orillia, Ontario, Canada
Registered: Apr 2001

posted 17 August 2001 11:28 AM     Click Here to See the Profile for Fire Girl   Click Here to Email Fire Girl     Edit/Delete Message   Reply w/Quote
Jim

I'm kind of in to flow charts now. They just seem so simple for people to read which is nice because some of the people here didn't complete "Hooked on Phonics".

Anyway, for the ISO 9001:1994 standard I have a Quality Plan Matrix. It is a table that has our main processes and our major operations. Perhaps I will send you a copy and you can tell me if it is still acceptable for ISO 9K:2K. I would like to go to a flow chart kind of a deal but I'm a bit unsure as to how to go about it.

Thanks!

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Catherine Lim
unregistered
posted 19 August 2001 10:09 PM           Edit/Delete Message   Reply w/Quote
Hi Jim Biz,

Can i hve a copy too?

My email address: catherinel.msl@simenet.com

Thanks.

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rsalinger
unregistered
posted 20 August 2001 06:28 PM           Edit/Delete Message   Reply w/Quote
I have heard, from one registrar, that the "interaction between processes" can be addressed by appropriate descriptive wording in procedures. That is to say, a given procedure would indicate which process provides the inputs, and to which drocess the outputs go. I had not previously thought of this approach, but it sounds like it meets the "letter of the law."

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David Mullins
Forum Contributor

Posts: 284
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 20 August 2001 07:47 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
The likelihood of you receiving intellectual property increases if you register!

------------------

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E Wall
Forum Contributor

Posts: 114
From:Columbus, GA USA
Registered: Jun 2001

posted 21 August 2001 11:12 AM     Click Here to See the Profile for E Wall   Click Here to Email E Wall     Edit/Delete Message   Reply w/Quote
Yet another tool to use for identifying the interaction when using flowcharts is to identify (an appendix or key so to speak) and use different connector lines. This keeps it visual and simple.
example:
- - - - Approval review
. . . . Provide Referance Information
-------> Output from process to process
.......> Metric data feedback for analysis
etc, etc.....

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Al Dyer
Forum Wizard

Posts: 814
From:Lapeer, MI USA
Registered: Oct 2000

posted 21 August 2001 11:20 AM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
David:

So true!

ASD...

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