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  ISO 9001/4:2000
  Layers of documentation

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Author Topic:   Layers of documentation
Anton Ovsianko
Lurker (<10 Posts)

Posts: 5
From:St.Petersburg, Russia
Registered: Aug 2001

posted 21 August 2001 05:29 PM     Click Here to See the Profile for Anton Ovsianko   Click Here to Email Anton Ovsianko     Edit/Delete Message   Reply w/Quote
Hello, All,

Here I am back in the forum after renovation. Thanks to Marc!

I am in a little doubt... whether I am right, or wrong. The 3 layer documentation system is a recommendadtion, but not a requirement, isn't it?

I have been thinking of a QAS documentation for a small production company with processes, which are not very complex and numerous. To keep it simple, we chose a 2 layer (tier) documentation structure:
1. The Manual and The Policy
2. Procedures, including work instructions as their chapters or sections, where necessary. These chapters or sections can be quoted and, say, hanged on the wall before the worker. However, they are NOT separate documents.
Is such an approach criminal from the point of view of the Standard? or acceptable?

Thanks for help.


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David Mullins
Forum Contributor

Posts: 284
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 21 August 2001 08:48 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
You've been around enough to know almost anything goes!

Documentation structures is certainly a subject where everyone has different preferences, and different organisations have different needs in terms of depth/quantity of documentation.

My Quality Manual is only a few pages, then has the master list of system level procedures, which are then (the procedures themselves) included in the manual.

Instruction level documents can be distributed as required, so I keep this level separate from the procedures (I talking hard copy here).

I usually have the forms in a separate manual, but you can have them at the back of the corresponding procedure.

Then there's induction manuals, lab manuals, position descriptions, ......


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Forum Contributor

Posts: 308
From:New Britain, CT
Registered: Nov 2000

posted 22 August 2001 11:26 AM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
Check out the topic in the General Quality Topics section-"Documentation". This subject is discussed extensively. (My post dated 6/26/01)


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E Wall
Forum Contributor

Posts: 114
From:Columbus, GA USA
Registered: Jun 2001

posted 22 August 2001 02:35 PM     Click Here to See the Profile for E Wall   Click Here to Email E Wall     Edit/Delete Message   Reply w/Quote
Anton...wouldn't you still have a level 3 which would be any resulting data/records accumulated during the processes?

Just a thought to consider, Eileen

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Forum Contributor

Posts: 308
From:New Britain, CT
Registered: Nov 2000

posted 22 August 2001 02:51 PM     Click Here to See the Profile for energy   Click Here to Email energy     Edit/Delete Message   Reply w/Quote
E Wall/Anton
I once asked in the forum under documentation where the three level or tier catagories came from because they are not mentioned in the old or new standard. The bottom line was that there is no requirement for "Level" anything. It just became "the way". Similar to "Major" and "Minor" N/C's. The terms have evolved and are used routinely like they are requirements. Now that the "routine" has been established, Anton will have to address those documents in his Level 2's, somehow. Even if they aren't referred to as Level 3, they must be distinguished from other types of documents and controlled.

[This message has been edited by energy (edited 22 August 2001).]

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