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  TS 16949
  Employee satisfaction

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Author Topic:   Employee satisfaction
DaveJ
unregistered
posted 10 November 2000 10:56 AM           Edit/Delete Message   Reply w/Quote
In TS16949 Section 4.1.6 (Employee motivation, empowerment and satisfaction), is "employee satisfaction" referring to satisfaction with the quality system or overall job satisfaction? The way it reads makes me think the first option, but knowing the European emphasis on job satisfaction makes me wonder about the second. What do you all think?

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 10 November 2000 05:55 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Dave,

I believe this section refers to both overall employee satisfaction and driving employee awareness of the quality system.

Overall, there is a need to include all employees in the quality process which could lead to satisfaction and drive continuous improvement.

We have recently added direct and hourly employees to our TS Steering Committee as a first step in increasing awareness to our overall quality goals and expectations. By having this rotating involvement we can monitor levels of satisfaction and knowledge of the quality system.

Currently, we are using a "blind" monthly survey to begin the documentation process but are searching for some more concrete methodology.

Maybe some other contributors can post the methods they are utilizing to monitor this section.

ASD...

------------------
Al Dyer
Mngt. Rep.
ullysses3@excite.com

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Amar K Seth
unregistered
posted 21 November 2000 01:25 AM           Edit/Delete Message   Reply w/Quote
As far as this requirement is concerned we have taken it as overall "Employess Satisfaction" which includes also the job satisfaction. The motivated employee is a must for effective implementation of the system.Once in a year an employee survey is conducted which includes Seven different parameters to obtain the views. All employees are not covered. It is done on sampling but selecting the sample size on random basis. Results are analysed and reviewd.This has helped in correcting lot of situations which were point of dissatisfaction among employees.However, labour and union matters are out of its perview. I hope it helps.

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Doreen Savoldi
unregistered
posted 24 January 2001 02:18 PM           Edit/Delete Message   Reply w/Quote
>Once in a year an employee survey is >conducted which includes Seven different >parameters to obtain the views.
Amar,
Could I have a copy of the survey questions you use? I am helping to write our survey but am having trouble creating questions. "Seven parameters" sounds like it would cover everything.

If there is anyone else who has a survey form they like and can share, I would appreciate the information.

Thank you,
Doreen
dsavoldi@fairfieldmfg.com

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ml retcher
Forum Contributor

Posts: 22
From:usa
Registered: Jun 99

posted 06 February 2001 07:55 AM     Click Here to See the Profile for ml retcher   Click Here to Email ml retcher     Edit/Delete Message   Reply w/Quote
I would like a copy also. Thanks for any help you can give me. mlretcher@defiancemetal.com

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Dave Johansen
unregistered
posted 06 February 2001 01:34 PM           Edit/Delete Message   Reply w/Quote
Amar, I would appreciate a copy as well. Perhaps you could post an abridged version of the 7 areas on this discussion thread?

Dave
dave_johansen@msn.com

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Al Dyer
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Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 06 February 2001 06:00 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Amar,

You mention that employees receive an annual review based on 7 objectives.

What is the basis for sampling the work force and not surveying the entire work force?

What is the criteria for selecting the employee to be surveyed and have you had any bias problems?

Is there a mechanism in place to ensure that the same employees are not surveyed over and over?

What are the measurables obtained from the surveys?

Has this methodology been accepted by your lead auditor and registrar?

Looking forward to your response!

ASD...

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HS Tay
Lurker (<10 Posts)

Posts: 1
From:Singapore
Registered: Mar 2001

posted 08 March 2001 03:36 AM     Click Here to See the Profile for HS Tay   Click Here to Email HS Tay     Edit/Delete Message   Reply w/Quote
Is this section required a separate procedure? Thanks for the advice.

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billfletcher@jessar.co.uk
unregistered
posted 27 March 2001 04:19 PM           Edit/Delete Message   Reply w/Quote
I Would appreciate a copy of your survey questionaire,together with your proposed method of quantifying satisfaction levels, by which any follow up surveys will be measured against.As i am sure our Auditors wil be loking for improvements over time (Continuous Improvement)?
quote:
Originally posted by Amar K Seth:
As far as this requirement is concerned we have taken it as overall "Employess Satisfaction" which includes also the job satisfaction. The motivated employee is a must for effective implementation of the system.Once in a year an employee survey is conducted which includes Seven different parameters to obtain the views. All employees are not covered. It is done on sampling but selecting the sample size on random basis. Results are analysed and reviewd.This has helped in correcting lot of situations which were point of dissatisfaction among employees.However, labour and union matters are out of its perview. I hope it helps.

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Mike Gordon II
unregistered
posted 28 March 2001 02:45 PM           Edit/Delete Message   Reply w/Quote
I am trying to get a copy of the standard.
Is there any sites to download it from for free?

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tkadela
unregistered
posted 28 March 2001 10:57 PM           Edit/Delete Message   Reply w/Quote
I am a Ph.D. student at the University of Texas in Arlington. I am conducting research for an MBA class on employee satisfaction with about 25 people. I was wondering if I reference you or your company in the final report/paper along with your sales address and phone number as well as a sample survey (if you like) may I please use about 25 of your paper surveys for free? Or - does anyone out there have a general employee satisfaction survey that I can use?

I eagerly await your response via my email address below. I hope you are having a GREAT day!

Cordially,

Thomas J. Kadela

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tkadela
unregistered
posted 28 March 2001 10:59 PM           Edit/Delete Message   Reply w/Quote
I don't think my email address was typed in. Sorry for that.

Here it is:

tjk6181@exchange.uta.edu

Thank you again!

Thomas J. Kadela

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Business.Partners
unregistered
posted 29 March 2001 04:19 AM           Edit/Delete Message   Reply w/Quote
Hi I am Peter Stokes from UK and a registered TS16949 auditor and consultant. Employee satisfaction means overall job satisfaction. Thinking here is that dissatisfied workers are poorly motivated and could contribute to quality probs. You can meaasure this by labour T/O or by employee surveys, performance reviews etc. What is interesting here is the requirement for motivation as this is TOTALLY western thinking. Japanese see employee motivation as an OUTPUT to good management practice, leadership, effective training and well designed processes. West see it as a process INPUT. Do you get the best from people by putting in specific actions to motivate them (whatever these are) or by providing the best environment, management training and tools for them to flourish?

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Roger Eastin
Forum Wizard

Posts: 345
From:Greenville, SC
Registered:

posted 29 March 2001 08:39 AM     Click Here to See the Profile for Roger Eastin   Click Here to Email Roger Eastin     Edit/Delete Message   Reply w/Quote
I guess this could be a matter of perspective. One could look at good work environment, good management training and the like as "motivator stimulants" (although the Japanese might not call it that). Is the difference here really that significant?

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