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This thread is carried over and continued in the Current Elsmar Cove Forums 
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This thread is carried over and continued in the Current Elsmar Cove Forums
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The New Elsmar Cove Forums
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 The New Elsmar Cove Forums
 ISO 9000:1994
 Quality Manual Format (Originator - James Gutherson)
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| Author | Topic: Quality Manual Format (Originator - James Gutherson) |
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Marc Smith Cheech Wizard Posts: 4119 |
posted 15 July 1998 09:00 PM
   
This thread has been damaged. The original message was lost. IP: Logged |
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Don Winton Forum Contributor Posts: 498 |
posted 15 July 1998 09:46 PM
I would suggest that first, you review Marc's documentation map at the Cove. Second, why not create a hybrid of ISO 9002 and what you are currently doing (combine and translate into your language). It has been my best experience that the quality manual should be a collection of policies. The actual procedures detail what you will do. The standard says WHAT you shall do. You decide what you WILL do. I would like to be able to offer more, but without more deatils of what you do now, I cannot help at this time. By e-mail or post, I will provide what I can. Best Regards, Don [This message has been edited by Don Winton.] IP: Logged |
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Scott Knutson Forum Contributor Posts: 35 |
posted 16 July 1998 11:04 AM
James - While I don't have any hard copy examples that I could show you, I have seen several different approaches to quality manuals, including a 3" by 5" booklet that just stated all of that company's policies. I just finished some work with a company that did their manual as a flow diagram. Ultimately, you can put your manual together any way you like, since the standard just says that you "shall prepare a quality manual covering the requirements of this internation standard." IP: Logged |
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Marc Smith Cheech Wizard Posts: 4119 |
posted 16 July 1998 11:30 AM
I don't have any examples, but I will say your 'key to survival' will be a cross-reference matrix linking ISO clauses to your document. IP: Logged |
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Don Winton Forum Contributor Posts: 498 |
posted 16 July 1998 02:12 PM
James, Scott is absolutely correct. The range and scope of your QM is entirely up to you. You decide the format and content. Also, follow Marc's advice and be sure to cross-reference the QM to the applicable sections of ISO 9002. Don IP: Logged |
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Don Winton Forum Contributor Posts: 498 |
posted 29 July 1998 09:41 PM
Hope you found my suggestions by e-mail useful. Come back soon. Don IP: Logged |
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barb butrym Forum Contributor Posts: 637 |
posted 30 July 1998 09:01 PM
Why not share your words of wisdom with all of us, Don ? Lets get this forum active...daily...some times there is very little activity and gets discouraging. IP: Logged |
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James Gutherson Forum Contributor Posts: 38 |
posted 30 July 1998 09:14 PM
Barb, Sorry I dragged Don away from the public forum, He just had a few comments on a multi-page document I sent to him which would not have made sence to others. Don, I will collate our correspondance and post it here if that is allright with you? You'll just have to give me a few days as I got a major audit due today, and my High School Reunion over the weekend! (It's Friday already here in Australia) James Gutherson. IP: Logged |
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Marc Smith Cheech Wizard Posts: 4119 |
posted 30 July 1998 10:47 PM
Barb - We're trying to keep you awake! IP: Logged |
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Don Winton Forum Contributor Posts: 498 |
posted 31 July 1998 01:31 AM
James, Post as you see fit. Any comments I publish (e-mail or otherwise) are subject to public domain. Comments welcome!! IP: Logged |
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Jim Gutherson unregistered |
posted 04 August 1998 07:20 PM
I was the one who originated this thread. Following is a copy of the original post. I am creating a ISO9002 system in the Ship Survey section of our State Government. While the format of ISO9002 makes pretty good sence in a production setting, I am not happy with it for what we do. I would like to write the manual to better reflect our business. We inspect Commercial boats yearly against local safety regulations and validate (or not) their permit to operate. A presenter at a course I attended encourged me move away from the 20 point layout of ISO9000 but I am having trouble finding examples of anyone else doing this.
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James Gutherson Forum Contributor Posts: 38 |
posted 05 August 1998 10:32 PM
To everyone veiwing this forum. Below is a collection of the correspondance between Don Winton and myself. I just want to take this space to thank everyone for their help. I come from an engineering background and have been working in this role in the public service where the overwhelming attitude is one of secrecy, derision, and covering your own but. What has struck me since moving into the 'Quality Field' is the helpfulness of the people involved and their almost evangelical vigor. This is truely a breath of fresh air to me. Thank you all.
Re-reading my post, it doesn't really say what I wanted to say. What I want to do in the Quality Manual is describe what the functions of this department are and in doing so address the 19 points of ISO9002. What I don't want is a manual that simply replaces "Waterways Authority" for "the supplier" in the standard. After posting that message I stumbled across a document from 1994 which appear to be quite close to what I want to do. I hope I'm not imposing but I have attached a copy below (uncontrolled of course). To me it seems to address a fair bit of 9002, with a bit of cleaning up. Some parts could be extracted into procedures, while some elements would need to be added, Management Review, Internal Audits, Doc Control, etc. I would also include a matrix of references to 9002 elements for auditing purposes. What is your opinion of this approach? Once again, thanks for your help. James Gutherson Vessel Survey Quality Manager Waterways Authority [email protected] James, I apologize for the delay for responding to you last message. Things have been very hectic around. From your enclosure and messages, I think what you would like is a QM that is tailored to your company and not some "canned" system. From this I suggest that your cross-tab what you actually do to the applicable clauses of ISO 9000. Write the manual in your language as applicable to your operations. When the manual is nearly finished, enclose in the footer of the sections, the applicable portion of ISO 9000, hopefully in the same order. For example, state that you perform final inspection of your product in your language and then cross reference to the applicable portion of ISO 9000. Hope this helps. Don Thanks Don, that was pretty much what I had in mind. The cross reference in the footer however is a great idea. Thanks again. James Gutherson
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