The Elsmar Cove Business Standards Discussion Forums More Free Files Forum Discussion Thread Post Attachments Listing Elsmar Cove Discussion Forums Main Page
Welcome to what was The Original Cayman Cove Forums!
This thread is carried over and continued in the Current Elsmar Cove Forums

Search the Elsmar Cove!

Wooden Line
This is a "Frozen" Legacy Forum.
Most links on this page do NOT work.
Discussions since 2001 are HERE
Owl Line
The New Elsmar Cove Forums   The New Elsmar Cove Forums
  ISO 9000:1994
  Distribution Quality Issues - A Short List

Post New Topic  Post A Reply
profile | register | preferences | faq | search

UBBFriend: Email This Page to Someone! next newest topic | next oldest topic
Author Topic:   Distribution Quality Issues - A Short List
Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 24 January 1999 11:22 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
From: Len Litvan
Subject: Re: Q: DISTRIBUTION QUALITY /Gordon/Litvan

Lynn Gordon wrote:

> Can any one tell me the quality issues that part distribution businesses
> face on a daily bases?

Wrong parts provided to customer.
Wrong quantity.
Delivered to wrong location.
Improperly packaged/packed (not to customer spec).
Damaged inbound/outbound.
Labels illegible.
Subcontractor (manufacturer/master distributor) provided defective
material.
Did not use shipper specified by customer.
Internal damage to parts (handling/storage).
Stores location errors (part numbers, quantity).
Parts lost.

These are some typical ones in my experience.

Len Litvan
President, Litvan Enterprises
www.nb-chamber.org/Litvan.html

IP: Logged

Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 24 January 1999 11:32 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
From: [email protected]
Subject: Re: Q: DISTRIBUTION QUALITY /Gordon/Litvan/Baxter

Regarding Lynn Gordon's question about quality issues in the parts distribution business Len Litvan made good start with a helpful list. However, he missed a few really significant matters like Fill Rate (what percentage of the total order was shipped first time) and did the shipment arrive On Time.

Warner Baxter
Baxter Associates
http://www.bax1.com
[email protected]

IP: Logged

Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 24 January 1999 11:43 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
From: Len Litvan
Subject: Re: Q: DISTRIBUTION QUALITY /Gordon/Litvan/Baxter/Litvan

Warner Baxter wrote:

...Len Litvan made good start with a helpful list.
> However, he missed a few really significant matters....

I did! I realized after it was sent that I had forgotten several (not old age!):

Fill rate for standard parts
Missed delivery date (non-inventoried items, backorders)
Percent lines filled within X number of minutes, hours, or days
Customer complaints
Vendors late

AND OTHERS.

Len Lit

IP: Logged

All times are Eastern Standard Time (USA)

next newest topic | next oldest topic

Administrative Options: Close Topic | Archive/Move | Delete Topic
Post New Topic  Post A Reply Hop to:

Contact Us | The Elsmar Cove Home Page

Your Input Into These Forums Is Appreciated! Thanks!


Main Site Search
Y'All Come Back Now, Ya Hear?
Powered by FreeBSD!Made With A Mac!Powered by Apache!