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 ISO 9000
 Quality Policy - Oh My Gosh! (Page 2)
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Don Winton Forum Wizard |
posted 30 March 1999 01:13 PM
  
quote: I agree. I believe the best way to ensure the quality policy is ηunderstood, implemented and maintained·â is to make it a part of the organizationâs culture. That takes commitment at all levels, but especially from the top. Having a policy of ÎQuality is Job 1â or other such rubbish without it being practiced is waste. It serves no purpose to Îpreachâ it without Îpracticingâ it. The policy should be a part of the culture, every hour, every day. How do we do that? It takes work (a lot), time (a lot) and commitment (continuous) from the organization. I have never been an advocate of the Îreciteâ myth, nor do I present it that way to the organization. I tell them up front the requirements and ask THEM how they plan on ensuring it is ηunderstood, implemented and maintained·â. Answers usually vary, but rare is the response that attempts to make it a part of organization culture, sadly.
quote: I agree in part. I prefer to present ISO 9000 as a component, a Îfoundationâ of a more systems based management method rather than a solution. Seeing ISO 9000 as a panacea for organizational ills is very short-sighted indeed. Regards, ------------------ |
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TheOtherMe Contributor |
posted 21 July 1999 04:02 AM
> From: Walter Malmborg > Subject: Q: Mission Statement vs. Quality Policy/Malmborg > > I am looking for material on the difference between a mission statement and > a quality policy. To me these are distinct items. From: Charley Scalies Here is my paradigm, for whatever it's worth. A Vision Statement says what you want the business to be. A Mission Statement is more action oriented. It says what the business has to do to become what it wants to be. A Quality Policy is the mission statement for the quality system: it says what the quality system is expected to do. e.g. "We are committed to maintaining an effective quality system that will enable us to consistently meet customer requirements." My recommendation is to try to have the mission statement say what it needs to say about quality, rather than get into battles over definitions. If "they" want to continue calling it a mission statement..... "A rose by any other name..." Charley |
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barb butrym Contributor |
posted 21 July 1999 06:38 AM
no where does it say that the quality policy has to be called a quality policy, it can be called "rest room wallpaper" as long as the QA manual points to it, and everyone is aware of it....and so on...BTW as an aside...always post a copy in the restroom, that will ensure it is read...I have a story to go along with that.... A company wanted to have a contest for a slogan to represent the rather legnthy "QP"...and posted several stations around the plant with a copy of the policy, and entry forms etc.... For fun we color coded the entry forms to see where most would come from (an inside bet we had going)...AND guess where 93% of the entries came from....YUP the rest rooms. |
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Randy Contributor |
posted 21 July 1999 08:32 AM
My present employer is having an initial registration audit for 9002 in August. The executive management QP is "get by with what you can when you can" |
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ALM Contributor |
posted 21 July 1999 09:58 AM
We have signs with our QP hanging throughout the facility. It is also in our Manuals. We have business cards with the QP on them. Our auditors have always expected employees to "know where to find it" (a.k.a. be able to read it) and additionally, explain what it means to them. We have never had a problem. Our motto typically meets the intent of the "Stated QP." It is quite similar to one of the responses above and all people understand that it is what we truly strive to do. A wealth of personnel will answer it the same/similar way... "Give the customer and each other what they expect each and every time. Additionally, always strive to come up with ideas and suggestions that will enable us to EXCEED their expectations whenever possible." It is not just "regurgitated crap" to prepare for an audit, we try to live it. This is what we want it to mean for everyone and we work on this as a matter of course. We support this with such initiatives as a "Suggestion Box Program" and the regular use of what we call "Customer Focus Groups" as two examples. Now, if only we could BE that perfect... ALM |
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