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This thread is carried over and continued in the Current Elsmar Cove Forums 
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This thread is carried over and continued in the Current Elsmar Cove Forums
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The New Elsmar Cove Forums
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 The New Elsmar Cove Forums
 ISO 9000:1994
 quality objectives
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| Author | Topic: quality objectives |
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MADHAVAN Lurker (<10 Posts) Posts: 7 |
posted 24 March 1999 09:29 PM
   
in a recent audit, an NCR was raised as follows: "the quality objectives have not been quantified". is it correct? the standard prescribes that we should bring out the policy with clear objectives and goals etc. comments please. IP: Logged |
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John C Forum Contributor Posts: 134 |
posted 30 March 1999 08:50 AM
Madhavan, re; "the quality objectives have not been quantified". The standard does not require that the quality objectives be quantified. We have to 'define and document...objectives for quality..'. Where it is appropriate, we should quantify quality objectives, eg; if our policy was to ship only product of a measured and recorded DPM, then it would be a pointless excercise if we did not quantify a threshold under which we would not ship. If my policy is to use 'competent' sub-contractors, then I need to define, and in some way 'quantify' the required performance. However, if my policy is to varnish my product because I think it is more popular with my customers, then I don't quantify it. I may back up the decision with statistical evidence, but that is not quantifing my objective (which is varnishing). It is quantifying the decision making material. rgds, John C IP: Logged |
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Don Winton Forum Contributor Posts: 498 |
posted 30 March 1999 11:26 AM
quote: Absolutely and well said also. Your examples are good as well. Regards, ------------------ IP: Logged |
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MADHAVAN Lurker (<10 Posts) Posts: 7 |
posted 07 April 1999 11:08 PM
In fact, as a suggestion, my client was asked to change one of the objectives by incorporating " after implementing QMS and getting it certified, the product will be certified within 12 months as per relevant National Standards". this sort of inclusions is puzzling. any comment? IP: Logged |
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Kevin Mader Forum Wizard Posts: 575 |
posted 08 April 1999 10:00 AM
Madhavan, It puzzles me as well. I'm getting the picture that you had an auditor with personal bias performing the audit. His request seems inappropriate to me. National Standards that are mandated (not voluntary), to the best of my knowledge, are established by the government, not Registrar's or their auditors. Regards, Kevin IP: Logged |
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Don Winton Forum Contributor Posts: 498 |
posted 08 April 1999 01:00 PM
quote: Gotta go with Kevin on this one. Assessors are not supposed to suggest anything! The primary function of an assessor is to determine compliance or nonconpliance to the standard. If I were the client, I would complain (loudly) to his registrar. Regards, ------------------ IP: Logged |
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