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  How to add a priority-cost/benefit function to our quality systems?

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Author Topic:   How to add a priority-cost/benefit function to our quality systems?
Steven Sulkin
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Posts: 75
From:Columbus, Ohio
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posted 01 July 1998 03:28 PM     Click Here to See the Profile for Steven Sulkin   Click Here to Email Steven Sulkin     Edit/Delete Message   Reply w/Quote
As quality professionals we are providing a system for improvement to our employers. This system, among other things, needs to give direction to management that says, hey, work on this first, this second, and this third. Oh, by the way, this opportunity will save us 100,000. It probably wouldnt make sense to spend 150,000 to fix it. Setting priorities, and dedicating resources in a manner that benefits the company is a responsibility of all management. We are just trying to put in a system that helps them meet that responsibility.

This is a best-practices question. What is the most efficient way you have found to meet this expectation?

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Marc Smith
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From:West Chester, OH, USA
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posted 11 July 1998 11:35 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I've been watching for someone to reply to this for a while. I guess my question is:

You ask about best practices and I'm confused (which is not unusual)

Are you looking for aspecific measurable or a specific set of measureables?

Management Review is supposed to be the 'system' (in ISO and QS) where measureables are presented with respect to the business as a whole in all areas. The expectation is that measureables are presented and, in most cases, predictions made.

Your example of cost vs. savings is typical with consideration to the business as a whole and with consideration of the future in the savings calulations (by prediction).

So - my vote is: A well designed, effective Management Review system.

Remember - Management Review (at least as *required* by QS) feeds into the Business Plan which incorporates all the facits (supposedly!).

Now - have I confused the issue or does this address your posting?

[Note: This message was edited by Marc Smith]

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dhillsburg
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From:bloomfield, CT 06002, USA
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posted 21 July 1998 11:52 AM     Click Here to See the Profile for dhillsburg   Click Here to Email dhillsburg     Edit/Delete Message   Reply w/Quote
We use a management review system called Policy Deployment. It is very effective at prioritizing throughout the organization. We also calculate cost of failure and PPM as determining factors in guiding decisions about what quality issues to apply resources to first.

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Marc Smith
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From:West Chester, OH, USA
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posted 23 March 2001 08:56 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Also see http://https://elsmar.com/ubb/Forum5/HTML/000001.html

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