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Author Topic:   Benchmarking
Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA

posted 30 September 1998 10:46 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote

Date: Sun, 27 Sep 1998 16:05:49 -0400
From: Tom Dolan - The Benchmarking Exchange
Subject: Benchmarking Newsletter Sep98

September 1998 A Global Benchmarking
Newsletter -

In this issue:
1. Benchmarking Conferences and Seminars
2. Benchmarking
Training Resources
3. The Benchmarking Exchange General
Member News
4. Benchmarking Surveys, Metrics, Studies and Reports
5. Internal Benchmarking Intranets 6. How to Contact The Benchmarking Exchange


September 16-18: SPI Council on Benchmarking fall meeting (Cambridge, MA). The session features knowledge management experts from Ernst and Young, Harvard, B.U., IBM and others. The meeting will address the role of benchmarking in planning activities as budgeting systems and balance= d scorecards. For information about the Council or the meeting, contact Don Swire at 617-491-9200.

October 5-9: IPSVIII International Productivity Symposium and Commonwealth Convention on Organisational Excellence. (Pretoria, South Africa). It is two international conferences arranged back to back dealing with productivity improvement, benchmarking, ISO9000, self-assessment and TQM. More than 20 international speakers from the USA, Europe, the East and Africa will deliver papers. Contact Benchmarking South Africa

October 14-15: Annual European Best Practice Benchmarking Awards Forum in Cardiff (Wales) - contact The Benchmarking Centre UK - email: for details.

October 26-28: Best Practices from America's Best Plants (Chicago) - Industry Week brings you face to face with the world's leading Kaizen experts and America's Best Plants winners who have successfully put Kaizen breakthrough strategies into practice.

November: Quality Conference (Beijing) - Co-convened by Global Interactions, Inc. and the China Association for Science and Technology= , in conjunction with the American Society for Quality, the Association for Quality and Participation, and the China Quality Control Association. Visit for details= ..

November 5-6: National Quality Congress (Guatemala), which gets togethe= r hundreds of business and institutional leaders from Central America. Contact Mr. Eduardo Calderon, BOD Organizaci=F3n para la Cultura de la Calidad Total, email: for details.


The SPI Council on Benchmarking offers "Benchmarking: What, Why, and How", an introduction to benchmarking, in conjunction with its meetings or in-house. The course covers the benefits of benchmarking, the areas where it's applicable, and the mechanics of doing a benchmarking projec= t with a process improvement team. For more information, contact Don Swir= e at 617-491-9200.

Benchmarking South Africa offers various benchmarking training products from an executive breakfast session, to a detailed "how-to" 3 day training workshop. These are tried and tested workshop and have receive= d only the highest reviews from all past participants. Contact us at: 027-12-341 1470 (T), 027-12-341 2380 (F) or

------------ TBE NEWS

Back by popular demand! Monthly Subscription Plans are now available. Visit for details.

TBE growth - There were approximately 300 new companies added within th= e past two months. In addition, in the past month the following benchmarking and quality associations have purchased licenses for their members to have access to The Benchmarking Exchange (if you're a member of these associations, contact them directly to see if you qualify for = a subscription under their Group License):

The Benchmarking Centre (United Kingdom)
CIBE Committee ( Club Gestisn de Calidad)
benchmarking committee (Spain) -
Deutsches Benchmarking Zentrum (DBZ) am Institut fFCr Proze=DFoptimierung

At last count=85 TBE has 100,000+ members, 32 Association Group Plans, across 52 countries.


German Knowledge Management Study in Europe (Focus on Germany) - is now available by contacting Peter Heisig at ( / Tel.= : +49 / 30 / 39006-171) who is the responsible project leader.

UK Benchmarking Index - is now available for license throughout the world. At the present time we have data on just under 1000 Small to Medium Sized companies in the UK. The tool looks at both hard and soft criteria and helps to identify, in an holistic way, areas for improvement and where process benchmarking should be applied. Visit for details.

Manufacturing Performance Metrics Database - Access manufacturing performance metrics easily and inexpensively! IndustryWeek's Benchmarking Toolkit is the fastest and most comprehensive approach available to capture crucial benchmarking data. With it, you can access a database of performance metrics on 2,800 manufacturing plants, which was developed with research conducted in conjunction with Price Waterhouse. Through a special partnership with IndustryWeek, the Benchmarking Toolkit is now available to TBE members at a 31% discount off list price. Visit for details.

Business Process and Self Assessment Databases (THIS IS HOT!)
A new website has been launched that provides access to surveys conducted for the purpose of gathering metrics. To see a complete list of surveys or to run a survey of your own, visit for details.

The following are just some of the surveys available to you at :

Most Admired Knowledge Enterprise (MAKE sm)

Key Purchasing Performance Metrics

Employee Satisfaction Benchmarking

Quality (Business) Improvement Council

Organizing for Reengineering Survey

The Key Human Error Issues Impacting Information Security -

International Facilities Study

Basic Substation Automation

Warehouse Best Practices

Total Quality Management

Customer Product Problem Management

Internal Auditor Competency and Training

There are many other surveys in progress and you're encouraged to participate in as many as you can.


Does your organization have difficulty in keeping track of benchmarking studies, visit requests, tracking inbound and outbound activities, team member contact info, external contacts, policies, procedures and guidelines, tools and resources, etc.? Now you can have your own internal Benchmarking Intranet developed and hosted by TBE for a fraction of the cost of having to do it in house. TBE has been providin= g this service for the past five years and will soon announce the availability of this service to the general public. Here are just a few of the organizations who have outsourced their benchmarking management systems to TBE: American Express, Ameritech, Corning, Fidelity and Sprint.


TBE's Homepage:

Aptos, California - North America, tel: (1) 408 662-9800 or (1) 831 662 9800, fax: (1) 408 662 9855 or (1) 831 662 9855 or toll-free in North America at (1) 800-662-9800

Stockholm, Sweden - Europe, tel: (46) 8 722 7045

Pretoria, South Africa - Africas, tel: (27) 12 341380, fax: (27) 12 441 866

Melbourne, Australia - South Pacific, tel 61) (03) 9499 6496, fax: (61) (03) 9499 4320.

--------------- NOTICE

If you have an e-mail address or list of addresses you would like TBE to send copies of The Benchmarking Update newsletter to, please send an email to containing the address(es) of the peopl= e you want to receive this newsletter.

If you have news items you feel the benchmarking community could benefit from, please send an email to: and we will do our best to include it in future Benchmarking Update newsletters.

------------ COPYRIGHT 1998 -
The Benchmarking Exchange & Benchmarking Link-Up Australia. (Further distribution granted only if entire contents used and unaltered).

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