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  Miscellaneous Quality Topics
  100% On-Time Delivery Performance Monitoring

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Author Topic:   100% On-Time Delivery Performance Monitoring
fduguay
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posted 08 November 1999 07:14 PM           Edit/Delete Message   Reply w/Quote
Hi
A question has been posed to me at our company. Define 100% on time delivery and what is exactly required as per the ISO 1002/QS 9000 Standards for evidence of tracking this section of element 4.6?

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Dawn
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From:St. Marys, PA
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posted 08 November 1999 09:06 PM     Click Here to See the Profile for Dawn   Click Here to Email Dawn     Edit/Delete Message   Reply w/Quote
Our Assessment audit was in September, and our auditor told us with no ands, ifs, or buts, that we shall pursue 100% on-time delivery. Anything less requires corrective action. On the other hand, our consultants told us to set a reasonable goal such as 98% and try to achieve. The auditor did not buy this so, once again, it all depends on who you talk to at that moment. My advise is shoot for 100% on-time and get corrective action when you miss.

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Marc Smith
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posted 08 November 1999 09:43 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
QS requires ontime delivery to be monitored - Scheduling Subcontractors 4.6.2.2 (as Dawn details). Iso9000 does not.

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Marc Smith
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posted 08 November 1999 09:46 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
On time delivery - you have some 'flex', but within a couple of hours either way. I've seen it tracked to +/- 1 hour. I doubt +/- 1 day would be acceptable.

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