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  Which Quality Approach

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Author Topic:   Which Quality Approach
David Mullins
Forum Contributor

Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 26 April 2000 10:20 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
How many different quality approaches are there, and what are there names?

Could members please consider this question and add to the list.

To start with, lets say:
1. "The Standards Approach" (ISO/QS/TL/AS/etc)
2. "Regulatory", as in drugs, medicines, foodstuffs, etc.
3. TQM

Then all the other bits like 5S, zero defect, Continuous improvement (and however many variations there are on that theme), Kaisen, Deming approach, ??????

I suppose the additional question is, which are approaches and which are merely tools?

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Don Winton
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Posts: 498
From:Tullahoma, TN
Registered:

posted 27 April 2000 11:46 AM     Click Here to See the Profile for Don Winton   Click Here to Email Don Winton     Edit/Delete Message   Reply w/Quote
·which are approaches and which are merely tools?

An argument could be made that all are tools. Even TQM, in and of itself is just a collection of different tools coupled with a philosophy.

Some would also argue that the regulatory item is not quality at all. Having dealt with the FDA end of it, I would tend to agree, in part. The QSR, just as ISO 9000, does not guarantee quality of product, just that the system be documented. However, the FDA inspections take differing approaches to inspections.

I guess whether the items in question differ between a tool and an approach depends on how the organization in question implements them.

Regards,
dWizard

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David Mullins
Forum Contributor

Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 27 April 2000 09:32 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
Thanks Don, I even went to your web site before asking the original question, just to see if there were any readily apparent answers there. (given the Wiz that you are)

What I'm after is a list of quality philsophies that can be applied.

What I'd like to do is to be armed with a quiver of the sum total of quality philosophies that can then be thrown on the table and individual organisations cn be shown how these could work for them, and which one will give them the results they are after, considering cost, time, customer requirements, company culture, etc.

I'm not a consultant. I am a keen quality practitioner who would like to go to a prospective employer with a well rounded understanding of models/practices/philosophies that can be used.

Does anyone have such a list that I can build on?

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Andy Bassett
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Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 28 April 2000 12:27 PM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Hello David

I like where you are coming from on this issue, and i have an idea where you are going.

For example, sometimes i am in a position where i can offer companies the choice between implementing ISO or the Business Excellence Model (Baldridge to you). I then explain how the different models can suit different organisations ie
BEM suits companies with a very open cultural environment where the management and staff are comfortable with soft issues like 360 Degree Appraisals etc.
ISO suits highly structured (probably manufacturing environments) where the staff are more comfortable with clear defined guidelines.

Let me know if you want any further cooperation.

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Andy B

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