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Author Topic:   training for quality
jessica
Lurker (<10 Posts)

Posts: 9
From:malaysia
Registered: Apr 2000

posted 30 May 2000 10:56 PM     Click Here to See the Profile for jessica   Click Here to Email jessica     Edit/Delete Message   Reply w/Quote
first of all my boss has asked me to find the types of courses in Quality suitable for lower management staff. The courses could be SPC to TQM to just about anything related to quality. how do i know what kind of courses the lower management staff need to train them for better performance?

what about training hours? how do i set up a training hour quota and meet it?

and how do i go about computing training cost to show my boss that training is beneficial?

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BWoods
Forum Contributor

Posts: 44
From:Britton, SD, USA
Registered: Mar 2000

posted 31 May 2000 12:18 AM     Click Here to See the Profile for BWoods   Click Here to Email BWoods     Edit/Delete Message   Reply w/Quote
Jessica:

Lots of good training stuff at the following website:
www.qualitymag.com/training/index.html

Including spreadsheets you can download for planning and justifying training.


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jessica
Lurker (<10 Posts)

Posts: 9
From:malaysia
Registered: Apr 2000

posted 31 May 2000 02:43 AM     Click Here to See the Profile for jessica   Click Here to Email jessica     Edit/Delete Message   Reply w/Quote
thank you so much this website really helps.

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 31 May 2000 08:13 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I looked around and became lost. What's the URL for the spreadsheets?

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jessica
Lurker (<10 Posts)

Posts: 9
From:malaysia
Registered: Apr 2000

posted 31 May 2000 09:04 PM     Click Here to See the Profile for jessica   Click Here to Email jessica     Edit/Delete Message   Reply w/Quote
just click on the address given and go to 'Tools'.

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Laura M
Forum Contributor

Posts: 299
From:Rochester, NY US
Registered: Aug 1999

posted 31 May 2000 10:39 PM     Click Here to See the Profile for Laura M   Click Here to Email Laura M     Edit/Delete Message   Reply w/Quote
I got stuck in a download today. Ended up shutting down and ending task.

Anyone have any luck?

Laura

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 31 May 2000 11:32 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I was (am) blind - yeah found it and they all downloaded fine.

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 04 June 2000 05:38 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Hello Jessica

I suppose everyone might have different ideas about this, but IMHO there are about four basic types of training that are necessary for any type of project implementation wether it be ISO or QS, Baldridge or simply process improvement.
A. Problems Solving (With the usual quality Tools; Ishikawa, Brain-Storming, Gap Analysis etc)
B. Team-Working
C. Communications.
D. Negotiations

I include negotiations because i have been impressed at how it teaches people to prepare themselves for discussions and seek to reach the best solution for all parties.#

With these basic tools, the employees are much better positioned to take on any project.

Regards

------------------
Andy B

[This message has been edited by Andy Bassett (edited 04 June 2000).]

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jessica
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Posts: 9
From:malaysia
Registered: Apr 2000

posted 04 June 2000 11:25 PM     Click Here to See the Profile for jessica   Click Here to Email jessica     Edit/Delete Message   Reply w/Quote
Dear andy,

thanks for the info. but how do i go about providing such training for the lower management?
are there any courses out there offering such training? shall i rely on peer training then?

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David Mullins
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Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 06 June 2000 12:45 AM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
Jessica,
I prefer to train all levels of staff in quality myself, or at least internally.
I have found it far more beneficial to teach people about the system they are going to be using rather than quality systems generally, which is what you get from external courses.

I have found for example that internal auditors trained by myself are immediately effective in the field, whereas externally trained auditors take about 2 half day sessions to educate them on the actual auditing and reporting requirements of their company's QMS.

A sample supervisor/managers course of mine is on the FTP files "ADITRNGDOC.doc"
A sample staff awareness course of mine is on the FTP files "employee awareness 1098.doc"

I hope this helps.

------------------

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jessica
Lurker (<10 Posts)

Posts: 9
From:malaysia
Registered: Apr 2000

posted 06 June 2000 01:30 AM     Click Here to See the Profile for jessica   Click Here to Email jessica     Edit/Delete Message   Reply w/Quote
dear mr mullins,

thank you so much for the reply. but how do i get a copy of the samples that you have mentioned?

do you do training effectiveness evaluation after providing training to your employees? what type of training is most popular in your organisation? who gets trained the most in quality issues?

hope you don't mind providing the info.

thanks.

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David Mullins
Forum Contributor

Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 08 June 2000 10:26 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
Lots of questions to answer!

1. The sample files I refer to are available from the FTP files at this web site. On the QS9000 cayman islands home page is the button/icon to enter this forum, below it is the button for the FTP files, click this button and look for the files I mention, which you can view or download.

2. Effectiveness Evaluation. Yeah, I've used a variety of standard forms over the years to obtain trainee feedback on courses with a range of categories. I can email you some examples. I've been mentally reviewing this aspect for some months, with a view to greater measurement/quantification of effectiveness, and reporting accountability.

3. Most popular training. To categorise I suppose I'd have to say quality and safety. A lot of this gets back to implementing new systems, new procedures, revised procedures. I suppose this gets back to my point of training people in the requirements of YOUR system, rather than systems generally (generalist training often frustrates people, as they know what should be done but don't know how it should be done in their organisation). I suppose you can add induction training to the "popular" list, as everyone should have it. (I have a sample induction procedure and manual I could send)

4. Who gets trained the most. Management courses are longer, but staff courses consume more hours because they amount to more people attending the courses, and more courses being run to cover everybody!

To get back to your original posting:

5. How do I know what kind of courses? These are identified via training needs analysis as part of performance review, plus as part of system implementation and system maintenance (revised procedures). So don't (for example) run SPC courses if you don't have a real need for them, and a practical plan of action to implement/expand SPC activities in the business. Additionally outside forces create training needs, e.g. new equal opportunity (equity & diversity) legislation. This also gets back to ROI which I'll touch on in a moment.

6. Training hours and quotos. Unless you have a directive or legislated requirement on training quotas, I don't see that quotas are relevant, after all you only train when there is a distinct need, it is the most effective means of accomplishing a goal, and when a viable return on investment (ROI) can be demonstrated.

7. Computing training costs and showing that training is beneficial? I have a fair bit of info compiled on this topic (ROI of training) from various sources, including: http://www.egroups.com/group/roinet/info.html
It's a bit like (and indeed part of) "cost of quality", where you need to establish rules to tangibly quantify the benefits, and report on them, in order to justify a business case for proceeding with a particular training course. Once again, let me now if you want this (considerable) info.

I'm going for a lay down now!

------------------

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jessica
Lurker (<10 Posts)

Posts: 9
From:malaysia
Registered: Apr 2000

posted 10 June 2000 10:58 PM     Click Here to See the Profile for jessica   Click Here to Email jessica     Edit/Delete Message   Reply w/Quote
Thank you sir!!At the initial stage i need as many samples and examples as possible. please feel free to provide.

you have been of great help. thanks a million.

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