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Author Topic:   Business Success
Antony Eggleston
Lurker (<10 Posts)

Posts: 2
Registered: Aug 2000

posted 19 August 2000 02:16 PM     Click Here to See the Profile for Antony Eggleston   Click Here to Email Antony Eggleston     Edit/Delete Message   Reply w/Quote
Hi there.

Have any of you heard of a revolutionary firm of success consultants calling themselves CTC? I heard about them while visiting a company in the UK. They evidently have achieved astounding success as a result of what they call their totally new and revolutionary approach to business improvement. For example they believe (and apparently have data to prove) that the potential for an organisations sustainable success can be measured by determining the organisations level of integrity. They measure this by measuring how often the members of the organisation fail to meet the commitmemnts they make to each other. They summise that if the organisations corrective action and action tracking system tracks what's important to the business then the reponsiveness or on time closure rate directly reflects on how true the business is being to its own needs. They say they have data that directly correlates corrective action reponse rate to the organisation's success.

Has anyone out their heard of CTC or of this measure of organisational integrity ? Do any of you believe this is a valid hypothesis ? If anyone has any information or leads along this train of thought please send me an email

Best Regards


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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA

posted 19 August 2000 07:53 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
When I hear words and phrases like 'revolutionary' and 'astounding success' I step back a bit. Here we go into the 'too good to be true' category. But - I haven't heard of them so I have no idea personally. I would not personally identify 'integrity' with measuring committments fulfilled. It would be interesting what levels of 'committments' are measured and how. If the technician commits to solve a problem and the problem turns out to be more difficult than predicted and fails to meet that committment, if that a 'gotcha'? If upper management says they will provide more personnel to staff a department and fails to do so, is this a 'gotcha'? How and where would you log 'committments made'? Etc.

I don't know - would need a lot of info on this. Don't they have a web site which promo's their 'process'?

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 22 August 2000 03:23 PM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Well i dont know, but i would certainly be interested to hear more. Can you keep us posted


Andy B

Just re-read the post 3 times, and maybe i misunderstood, but this does seem a blindingly obvious point (Im not knocking it, Im wandering how it is used, and if i can make money out of it).

I also beleive that in poorly managed/motivated/organised companies commitments that the employees make to each other are not met.

How often have you sat in a meeting drawing up a list of points for action knowing full well that they are not going to be imnplemented, and yes these companies did correspond to under-acheiving outfits

Let us know more.

[This message has been edited by Andy Bassett (edited 22 August 2000).]

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