The Elsmar Cove Business Standards Discussion Forums More Free Files Forum Discussion Thread Post Attachments Listing Elsmar Cove Discussion Forums Main Page
Welcome to what was The Original Cayman Cove Forums!
This thread is carried over and continued in the Current Elsmar Cove Forums

Search the Elsmar Cove!

Wooden Line
This is a "Frozen" Legacy Forum.
Most links on this page do NOT work.
Discussions since 2001 are HERE

Owl Line
The New Elsmar Cove Forums   The New Elsmar Cove Forums
  Miscellaneous Quality Topics
  Gaining Key Stakeholder Commitment

Post New Topic  Post A Reply
profile | register | preferences | faq | search

UBBFriend: Email This Page to Someone! next newest topic | next oldest topic
Author Topic:   Gaining Key Stakeholder Commitment
David Mullins
Forum Contributor

Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 07 September 2000 09:36 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
During a quick review of Marc's 7 steps to Process Mapping, it stood out to me that these steps were fairly generic universal steps to implementing things, however one area not included was that of gaining Key Stakeholder Commitment.
This is an area that usually generates an array of varying thoughts.

I've been asking some of our engineers (and for Alan Cottrell's info I'm a scientist by trade, not an engineer) to think about what activities should occur prior to implementation of any project, and the consistent missing item is gaining Key Stakeholder Commitment.

Does anybody have a paper on strategies for gaining Key Stakeholder Commitment that I can use.
I'm greatful for any assistance you give.

Cheers from Down-Under.


IP: Logged

Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 08 September 2000 08:26 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Hello David

Very interesting question, and very important as it probably adds up to 80% of your implementation problems«, and what do you think happens if a project goes wrong, who gets fired, the Management or the Consultant?

I cant offer you a paper, but i may be able to offer you a few thoughts. i would be very interested to hear anyone elses thoughts

I think Marc once said that he walked away from a project because he felt the necessary commitment was not their. I think you HAVE to be prepared to do this, unles you are starving.

At the beginning of a project i would 'contract' with the management as to what is their involvement ie 'You will attend a progress meeting for 1 hour per week for the next 12 months etc'

I am doubtful if it is a good idea to spend a lot of time schooling the management in the Standard content ( i know i am on my own here). The risk is that it could turn them all cold. I may run a 1 hours summary by them in simple language specifying the advantages that they will get,
after all, if ISO is so good why do normal rational thinking highly-paid managers ignore it. It can only be because they dont see the benefit.

Positive feedback - Managers normally only ever get bad news or people coming to them with problems, feed them good news with a weekly report that shows the things that have been implemented, '..this week we set up a Supplier measurement System that will in the future improve....'etc etc. This has the added advanatage of motivating depts to make some effort if they know the positive news is reaching management.

Crisis Meetings - I beleive that once you have started, management are very reluctant to hear you say 'Im off'. So be prepared to say it. In one project i had to call three 'Crisis Meetings' before we reached the end.

Thats all for the moment, i will try to think about some more.


Andy B

IP: Logged

All times are Eastern Standard Time (USA)

next newest topic | next oldest topic

Administrative Options: Close Topic | Archive/Move | Delete Topic
Post New Topic  Post A Reply Hop to:

Contact Us | The Elsmar Cove Home Page

Your Input Into These Forums Is Appreciated! Thanks!

Main Site Search
Y'All Come Back Now, Ya Hear?
Powered by FreeBSD!Made With A Mac!Powered by Apache!