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  Anybody doing Balanced Scorecards?

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Author Topic:   Anybody doing Balanced Scorecards?
Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 22 September 2000 07:35 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
I am blending a Balanced Scorecard into a companies ISO system, hoping to cover ISO 9000 section 8 at the same time.

The Internal Climate Survey and the Customer Satisfaction Survey are relatively easy to do because the scores were out of ten. On the same scorecard i would like to add the process measurements. Obviously these will not be out of ten, they could be anything.

Anybody any suggestions how Process Measurements could be blended into a Balanced Scorecard?
Does anybody have any software ie an Excel sheet already set-up where i just have to give in the data and a scorecard comes out?

Regards

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Andy B

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David Mullins
Forum Contributor

Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 24 September 2000 09:17 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
The Balanced Scorecard translates a company's vision and strategy into a
coherent set of performance measures. The four perspectives of the scorecard-
-financial measures, customer knowledge, internal business processes, and
learning and growth--offer a balance between short-term and long-term
objectives, between outcomes desired and performance drivers of those
outcomes, and between hard objective measures and softer, more subjective
measures.
Try: http://www.bscol.com
and http://www.balancedscorecard.org/links/links.html
There is a balanced scorecard institute (what next?)

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 27 September 2000 07:16 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Hello David

Ploughed my way through the links, but didnt actually find an answer to the main question that i have at the moment, this is how are the process measurements incorporated onto a Balanced Scorecard when the actual statistics can vary so much ie from 1 to 1000.

Can anybody offer any experience in this area?

Regards

------------------
Andy B

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Sam
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Posts: 244
From:
Registered: Sep 1999

posted 29 September 2000 08:53 AM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
Just came back from a "Supplier Partnership" seminar with Chrysler.
They are revising their supplier rating system and replacing it with the balanced scorecard. Improvement objectives, to reduce PPM, will be assigned to each supllier. The supllier will then be rated on their improvement performance. Key indicators will be the same as now plus some new ones that they come up with later on.
As we all know the present rating systems from the big 3 do not work and are not fair to many suppliers. Included in the balanced scorecard Chrysler will attempt to rate suppliers on the "complexity and critically" of the item by assigning a "weighting scale" to the process.
Efective 01/01/01.

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Rick Goodson
Forum Wizard

Posts: 102
From:Wuakesha, Wisconsin, USA
Registered: Aug 2000

posted 29 September 2000 06:02 PM     Click Here to See the Profile for Rick Goodson   Click Here to Email Rick Goodson     Edit/Delete Message   Reply w/Quote
Sam,

Unfortunately (or fortunately depending on how you look at it) I am not a Chrysler supplier but very interested in what they are proposing. It sounds like they may be headed the right way. Can you share any more about the seminar?

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Sam
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Posts: 244
From:
Registered: Sep 1999

posted 02 October 2000 09:26 AM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
Details are sketchy and will not know for certain until 01/01.
The plan is as follows:
1- Chrysler develops key indicators; quality,delivery,price,trchnology, etc.
2- Chrysler develops a weighting system, possibly based on commodity. As of yet undetermined.
3- Chrysler will establish a goal for improvement based on your previous rating.
Ex. your rating for 2000 is 50PPM then a goal of possibly 20% improvement for 2001 would be set.
How close you get to your goal would be your rating

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 05 October 2000 06:15 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Does anybody out their actually have a sample of a Balanced Scoredcard that they could send me.

Im interested to get together a few good ideas.

Regards

------------------
Andy B

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 05 October 2000 07:23 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I'd like to see one as well.

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Alex Grguric
Forum Contributor

Posts: 13
From:Hamilton, Ontario, Canada
Registered: Apr 99

posted 20 October 2000 01:11 PM     Click Here to See the Profile for Alex Grguric   Click Here to Email Alex Grguric     Edit/Delete Message   Reply w/Quote
Give me your email and I will send you our Balanced scorecard. The we have developed.

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 20 October 2000 05:07 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Alex,

Could you send me a copy also?

Thanks in advance!

ASD...

------------------
Al Dyer
Mngt. Rep.
JAE Tech Inc.
ullysses3@excite.com

[This message has been edited by Al Dyer (edited 20 October 2000).]

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 25 October 2000 06:27 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Hello Alex

You can E mail me by clicking on the icon above my post, or direct to me at andybassett@compuserve.com

Any help appreciated

Regards

Andy Bassett

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wpbudd
Lurker (<10 Posts)

Posts: 4
From:Shelbyville, IN, USA
Registered: Apr 2000

posted 30 October 2000 04:21 PM     Click Here to See the Profile for wpbudd   Click Here to Email wpbudd     Edit/Delete Message   Reply w/Quote
Alex,
Could you send me a copy also?
wkbudd@svs.net

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William P. Budd

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Dave Garret
unregistered
posted 13 December 2000 11:00 AM           Edit/Delete Message   Reply w/Quote
Hello Folks,

could anybody send me that scorecard system, too. We are building one and we would love to have an example to start out with.

(stereosupplier@hotmail.com)

Thanks in advance,
Dave

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WALLACE
Forum Contributor

Posts: 46
From:Ontario, Canada.
Registered: Nov 2000

posted 14 December 2000 03:27 AM     Click Here to See the Profile for WALLACE   Click Here to Email WALLACE     Edit/Delete Message   Reply w/Quote
Alex,
Would you please send me a copy of the score card too?
mwait@vaxxine.com
WALLACE

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Barry J
unregistered
posted 05 April 2001 04:32 AM           Edit/Delete Message   Reply w/Quote
I've just caught up on this postings whilst looking for info on scorecards. Can I get a copy of a scorecard currently being used?

barry.james@esat.com

Thanks

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TEMPLAR
Lurker (<10 Posts)

Posts: 3
From:RANCHO DOMINGUEZ CALIFORNIA
Registered: Apr 2001

posted 13 April 2001 12:59 PM     Click Here to See the Profile for TEMPLAR   Click Here to Email TEMPLAR     Edit/Delete Message   Reply w/Quote
I HAVE ALSO JUST REVIEW THIS POSTING AND WONDER IF I CAN GET A COPY OF A SCORECARD?
THANKS
marcosm@templarmfg.com

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atschuck
Lurker (<10 Posts)

Posts: 2
From:Peoria, Illinois USA
Registered: Mar 99

posted 30 April 2001 03:44 PM     Click Here to See the Profile for atschuck   Click Here to Email atschuck     Edit/Delete Message   Reply w/Quote
On occasion, I have used a straight percentage divided down to a scale of ten. I then "score" this as a percentage of goal. If my process target is, say 197 widgets and I put out 178, that is 90.3% or a score of 9.03. This has been helpful in making a large number of metrics be more of an "apples to apples" comparision

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Andy Bassett
Forum Contributor

Posts: 274
From:Donegal Ireland
Registered: Jun 1999

posted 14 May 2001 09:12 AM     Click Here to See the Profile for Andy Bassett   Click Here to Email Andy Bassett     Edit/Delete Message   Reply w/Quote
Did anyone ever receive an example of a Balanced Scorecard, i even e amiled Alex direct but did not get a reply.

Meanwhile i am busy constructing my own invention, i did drudge my way through Kaplans book, but i must say it didnt really help me very much.

I NEED AN EXAMPLE

------------------
Andy B

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 14 May 2001 09:19 AM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Andy,

I sent you a copy of the original that Alex sent me, should be coming through soon. Hope it's the one your looking for.

ASD

[This message has been edited by Al Dyer (edited 14 May 2001).]

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Ibrahm
Lurker (<10 Posts)

Posts: 4
From:Jakarta, Jakarta, Indonesia
Registered: May 2001

posted 15 May 2001 08:59 PM     Click Here to See the Profile for Ibrahm   Click Here to Email Ibrahm     Edit/Delete Message   Reply w/Quote
Al, would you send me too?
Thank you.

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 16 May 2001 05:00 AM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Ibrahm:
Al, would you send me too?
Thank you.

I'm on a different computer, e-mail me and I will send.

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oahmed
Lurker (<10 Posts)

Posts: 1
From:Cedar Rapids, IA, USA
Registered: May 2001

posted 16 May 2001 05:10 PM     Click Here to See the Profile for oahmed   Click Here to Email oahmed     Edit/Delete Message   Reply w/Quote
It appears that the balanced scorecard is in high demand. I will appreciate if anyone can e-mail me a copy at the following address
ovais.ahmed@pmxindustries.com
Thanks

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