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  Costings For QA

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Author Topic:   Costings For QA
Martin Bailey
Forum Contributor

Posts: 10
From:Barnsley, South Yorkshire, UK
Registered: Nov 2000

posted 30 November 2000 10:52 AM     Click Here to See the Profile for Martin Bailey   Click Here to Email Martin Bailey     Edit/Delete Message   Reply w/Quote
I'm currently on an IQA course and have the following question for the forum.
"On average British manufacturing companies pour 25% of sales revenue down the drain due to poor quality." As head of quality you should look at the business and report back as to where these costs arise, how they could be identified and what actions should be taken to control them. What obstacles do you think I will encounter when compile this report.
Thanks for your help.

Martin

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Steven Truchon
Forum Contributor

Posts: 89
From:Fort Lauderdale, FL USA
Registered: Jul 2000

posted 30 November 2000 12:30 PM     Click Here to See the Profile for Steven Truchon   Click Here to Email Steven Truchon     Edit/Delete Message   Reply w/Quote
Accurate Data for one. I have discovered that costing figures tend to vary depending on what will be revealed. I despise the fact that this condition exists but I have yet to work anywhere that I easily and readily get accurate data. After a lot of pushing and twisting of arms, I can sometimes get better data, but....

Steve


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David Mullins
Forum Contributor

Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 30 November 2000 06:38 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
Martin,
Frequently companies measure what they can currently measure, what is easy to measure, not what they should measure.

On-time, to cost and specification. Three basics that often require a system for data collection and analysis that doesn't exist.

This is why knowledge management systems have been taking off of recent times, because they enable you to capture the data. They are frequently expensive and time-consuming to implement, and require scope changes during the course of implementation to do the things you ultimately want it to, because you learn more about the limitations and data massaging required as you go along (the complexities of it become more apparent).

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Kevin Mader
Forum Wizard

Posts: 575
From:Seymour, CT USA
Registered: Nov 98

posted 01 December 2000 08:17 AM     Click Here to See the Profile for Kevin Mader   Click Here to Email Kevin Mader     Edit/Delete Message   Reply w/Quote
Accuracy of data. People will hide the facts if they think they might be held accountable to a negative report or inflate them if they are trying to make a point.

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chris chatfield
Lurker (<10 Posts)

Posts: 5
From:Gimo, Sweden
Registered: Jun 2000

posted 04 December 2000 09:44 AM     Click Here to See the Profile for chris chatfield   Click Here to Email chris chatfield     Edit/Delete Message   Reply w/Quote
Hallo Martin,
A good book for this is "Principals of Quality Costs" by Jack Campanella, ASQ Press,
ISBN 0-87389-443-X. Has a table giving a large number of possible sources of poor quality.

Good luck,
Chris.

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