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  Miscellaneous Quality Topics
  Linking ISO 9000 to Economic Value Added

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Author Topic:   Linking ISO 9000 to Economic Value Added
Wilber Perez
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posted 28 December 2000 12:11 PM           Edit/Delete Message   Reply w/Quote
Need information about this topic. Would appreciate if provided with references, studies, papers, etc.

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Al Dyer
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From:Lapeer, MI USA
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posted 28 December 2000 07:47 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Wilbur,

There are many sources but start with this notion:

What are your internal costs associated with bad quality/management and match it to what those costs would be if it was done properly in the first place?

Prevention over Detection.

ASD...

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Al Dyer
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ullysses3@excite.com

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Marc Smith
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posted 03 January 2001 10:12 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Yeah - positions are pretty varied about this.

See Elsmar.com/iso/iso9000_cases.html and look in the pdf_files directory for the 8th and 9th cycle surveys for some thooughts. The bottom line is you really get out of it what you put into it. How you define 'economic value added' is also an issue. Customer good will and satisfaction, for example, are hard to measure and quantify, however most people agree that there is a real economic 'reward' associated with them.

What do you define as 'economic value added'?

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