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Author Topic:   Definitions
Steph
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Posts: 20
From:Concord, Ontario, Canada
Registered: Mar 99

posted 29 July 1999 06:26 AM     Click Here to See the Profile for Steph   Click Here to Email Steph     Edit/Delete Message   Reply w/Quote
Once again I need some help. I have to explain the differences between Level 1 and Level 2 documentation to a group of area managers, this afternoon. Although I know the difference I am having a difficult time attempting to explain it. Help!

steph

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Randy
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Posts: 228
From:Barstow, CA, USA
Registered: Jun 1999

posted 29 July 1999 08:34 AM     Click Here to See the Profile for Randy   Click Here to Email Randy     Edit/Delete Message   Reply w/Quote
The way I understand it, level 1 established the way the overall system is to be operated. Level 2 tells who, what, where, and when. Level 3 tells how. Your managers should be told that they have direct imput and influence on the level 2 and 3 documents.

Sounds simple, but that's me.

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Lassitude
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Posts: 89
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Registered: Jun 99

posted 29 July 1999 09:35 AM     Click Here to See the Profile for Lassitude   Click Here to Email Lassitude     Edit/Delete Message   Reply w/Quote
Have you seen Elsmar.com/doc-hier.html ? Check it out then come back and pose your questions.

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Steph
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Posts: 20
From:Concord, Ontario, Canada
Registered: Mar 99

posted 29 July 1999 10:35 AM     Click Here to See the Profile for Steph   Click Here to Email Steph     Edit/Delete Message   Reply w/Quote
Thanks for the help, it is simple, but I needed some new way of explaining it to them (layman's terms). They have heard my definitions at least a million times, and it helps to have a new perspective. I had forgotten about the documentation pyramid, that will definately simplify things.
Thanks again,
Steph

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Lassitude
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Posts: 89
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Registered: Jun 99

posted 29 July 1999 10:43 AM     Click Here to See the Profile for Lassitude   Click Here to Email Lassitude     Edit/Delete Message   Reply w/Quote
If you look in the Elsmar.com/pdf_files directory there are some odds and ends on documentation there which you may be able to get some ideas from as well.

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barb butrym
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Posts: 637
From:South Central Massachusetts
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posted 30 July 1999 04:50 AM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message   Reply w/Quote
the old pyrimid still works very well with the words presented properly...I sometimes use a house...so its in reverse...you build the foundation.......and then the roof is the records that Cover you when the rain of questions come......it all depends on the audience, and of course my mood. Either way you gotta be enthuasiastic or they won't get it.....

[This message has been edited by barb butrym (edited 30 July 1999).]

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barb butrym
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From:South Central Massachusetts
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posted 30 July 1999 04:56 AM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message   Reply w/Quote
another thing to remember, steph, is that you are not required to use level 1,2,3...so you can adapt those to fit the way you do business.....lots of companies combine the typical levels and even put their forms in teh procedure they come from and end up with a detailed QA manual, and a set of work instructions

[This message has been edited by barb butrym (edited 30 July 1999).]

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ALM
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Posts: 80
From:Philadelphia
Registered: Jun 1999

posted 30 July 1999 07:23 AM     Click Here to See the Profile for ALM   Click Here to Email ALM     Edit/Delete Message   Reply w/Quote
I have always explained it as follows:

Level One is our "statement of intent." The Standard requires your Quality System to address the elements of the Standard. Level one is our means of explaining that our quality system fulfills the elements of the Standard.

Level Two defines how we carry out the tasks to fulfill our "statements" in Level One. Defines the responsibility for tasks as well as defining the tasks themselves.

Level One - What we are going to do...

Level Two - How we are going to get it done...

Worked for me. Hope it helps some...

ALM

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Steph
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Posts: 20
From:Concord, Ontario, Canada
Registered: Mar 99

posted 10 August 1999 11:02 AM     Click Here to See the Profile for Steph   Click Here to Email Steph     Edit/Delete Message   Reply w/Quote
Thanks again everybody. Everything went well and I think they all understand what I need from them.
Thanks a bunch!!

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