posted 27 December 1999 06:12 PM               

I run into this all the time - it typically comes from the implementation where everyone is (was) trying to figure out the answer to the age old question How far and how deep do we document? The company comes up with a 'threshold' as to where to document, detail level and such which is typically beyond what is necessary.

I bring this to the forefront with every client in the very beginning. The results? From a past client in an e-mail after their sudit:

--> said that she was happy to finally win! Once again, thanks for the
--> help. You're advice was extremely important. Especially important,
--> at least in my opinion, was your help in determining where we did
--> not need to document every last thing (by using training, etc.). I
--> think that without this input, we would have spent a lot more time
--> writing things that we did not need and wasted a lot of peoples'
--> time. We were able to get the audit done in a year while we are
--> achieving record sales and profits. Who can argue with that?