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Author Topic:   Customer Print Control
grgsand
unregistered
posted 25 January 2001 04:34 PM           Edit/Delete Message   Reply w/Quote
I would like to hear any views on customer print control. We have a customer that is terrible at suppling us revision changes to product that we supply. We recently had product rejected because it was out of spec, but the customer never notified us of any changes. I am currently working on a procedure to add the revision to our PO, but I would like some other ideas.

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Al Dyer
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Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 25 January 2001 06:09 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Questions,

Do you have an approved acceptence record or PPAP sign-off noting print level?

Do you have a contract review procedure?

Did you review the acceptence record when you received the CAR?

Are there systems for accepting CAR's or rejecting them with input from the customer?

Sounds like there is a process gap.

Rock and a hard place until all the terms and conditions are agreed upon.

IMHO

ASD...

------------------
Al Dyer
Mngt. Rep.
ullysses3@excite.com

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grgsand
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Posts: 1
From:Avon, Indiana, USA
Registered: Jan 2001

posted 26 January 2001 11:07 AM     Click Here to See the Profile for grgsand   Click Here to Email grgsand     Edit/Delete Message   Reply w/Quote
Yes, we do have a FAI sign off.

We do have a contract reveiw procedure.

We did not receive a CAR, because the customer did agree they were at fault by not supplying a current rev.

My main concern is that our manufacturer has the current rev. and we dont find out a few months into the production that the customer has made a change a month after production is in process.

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Al Dyer
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Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 26 January 2001 02:26 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
With certain customers (automitive?) this situation can be a problem. Just keep on top of the game and have everything approved and documented.

I've been in the same boat and it's not fun.

Good luck

ASD...

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