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  Types of documents to control ?

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Author Topic:   Types of documents to control ?
Wimpie
unregistered
posted 03 May 2001 02:57 AM           Edit/Delete Message   Reply w/Quote
What is the real requirement in QS 9000 as to what type of document needs to be controlled ?
Do we only have to include documents related to the Quality System or all important documents in our total manufacturing system ? i.e:
Plant Maintenance Documentation
Training Documents
Safety and Environmental Documents
HR Documents
Sales and Marketing Documents
Purchasing Documentation
Equipment Design Specifications and Drawings

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CarolX
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Posts: 108
From:Illinois, USA
Registered: Jun 2000

posted 03 May 2001 10:38 AM     Click Here to See the Profile for CarolX   Click Here to Email CarolX     Edit/Delete Message   Reply w/Quote
I do not know the requirements for QS (many users here do), but you maight ask yourself...which of these effect product quality?
Machine Maintence - yes
HR records (relating to training) - yes
Purchasing documents for product -yes

Hope this helps a bit.

CarolX

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Al Dyer
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Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 03 May 2001 10:50 AM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Wimpie,

It seems that all of the documents types you listed have some affect on the "Quality System" and would need to be controlled.

ASD...

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Jim Biz
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Posts: 275
From:ILLINOIS
Registered: Mar 2000

posted 03 May 2001 03:45 PM     Click Here to See the Profile for Jim Biz   Click Here to Email Jim Biz     Edit/Delete Message   Reply w/Quote
My 5 cents (adjusted for inflation )

In our ISO system - (not qs) I'd be a bit skeptical if an auditor told me I was required to control "Marketing documents"?

The rest listed seem appropriate - but I did not see Processing or Planning documents.

Regards
Jim

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Al Dyer
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Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 03 May 2001 06:30 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Jim,

Marketing would be a tough one, I guess I would need to see the contents of the documenation to make a final determination.

I was at a company that actually made reference to the revision level of some of their documents in a sales kit. I brought it up during an aside with the Quality Manager who agreed that it might be a small issue, but it could raise the eyebrow of an auditor.

ASD...

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Dan Larsen
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Posts: 137
From:Sussex, WI
Registered: Feb 2001

posted 03 May 2001 10:13 PM     Click Here to See the Profile for Dan Larsen   Click Here to Email Dan Larsen     Edit/Delete Message   Reply w/Quote
My approach has always been that if it affects the quality of the output product/process/service, the document should be controlled. This would include documents referenced or used within the procedural requirements of the quality management system.

All of the docs mentioned (with the exception of HR documents, e.g. tax, payroll, and definitely "personal" documentation) should probably be included. If you're only ISO or QS environmental docs (and possibly safety) could be excluded. (ISO 14000 would likely push deeper into the system).

If you're developing a new system, err to the light side; control only those documents that you reference in the system. Let the auditor question why you don't control others. Provide you're argument (within the context of the standard), and let your auditor provide his. Be objective, and be ready to take the finding.

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Sam
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Posts: 244
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Registered: Sep 1999

posted 04 May 2001 09:01 AM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
The past couple of years I have tended to shy away from the phrase "if it affects the quality of the product ....", when referring to documentation. Argumentively, any document within the facility could somehow be inferred that it affects the product quality. (Probably stems from to many longwinded discussions with too many auditors).
As it states in 4.5.1, control only those documents that "relate to the requirements of this International ...".
If there are other documents that are important to the company then we will control them also, but not within the realm of ISO or QS.
Marketing documents do NOT fall within the realm of ISO or QS: UNLESS they are used as part of the tender to the customer. However, should they be controlled elsewhere, I would think so, afterall who would want to be caught using a 1995 price sheet on a 2000 product.

IMO, Control what can be directly related to the standard and then control what else might be important to the company.


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