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  Service Level Agreements

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Author Topic:   Service Level Agreements
Brian L
Lurker (<10 Posts)

Posts: 6
From:Limerick , Ireland
Registered: Jun 2001

posted 04 July 2001 11:40 AM     Click Here to See the Profile for Brian L     Edit/Delete Message   Reply w/Quote
Hi All,
In relation to Service Level Agreements with Vendors. What topics should be covered on these ?. I already have such items as the following , Specific requirements relating to that vendor , KPI's for Vendor measurement ,Reporting of Vendor Performance , SLA Review and Frequency of review , Vendor Evaulation Criteria ( for New Vendors ) and Criteria for Removal from Approved Vendor List ,Graduation to Ship to Stock Status , Level of Control over Vendor ( Quality Record Availability , Procedure Availability etc. ) , Auditing of Vendor, Complaints procedure ( Corrective & Preventitive Action System ) .
Is there anything else that somebody has included in their Service level agreements.
I would be grateful for any advice given.
Thanks
Brian l

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Al Dyer
Forum Wizard

Posts: 814
From:Lapeer, MI USA
Registered: Oct 2000

posted 05 July 2001 09:17 AM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
sounds like you have it pretty well covered, maybe something about safety/environmental.

ASD...

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