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This thread is carried over and continued in the Current Elsmar Cove Forums 
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This thread is carried over and continued in the Current Elsmar Cove Forums
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 The Elsmar Cove Forums
 Documentation
 Service Level Agreements
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| Author | Topic: Service Level Agreements |
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Brian L Lurker (<10 Posts) Posts: 6 |
posted 04 July 2001 11:40 AM
  
Hi All, In relation to Service Level Agreements with Vendors. What topics should be covered on these ?. I already have such items as the following , Specific requirements relating to that vendor , KPI's for Vendor measurement ,Reporting of Vendor Performance , SLA Review and Frequency of review , Vendor Evaulation Criteria ( for New Vendors ) and Criteria for Removal from Approved Vendor List ,Graduation to Ship to Stock Status , Level of Control over Vendor ( Quality Record Availability , Procedure Availability etc. ) , Auditing of Vendor, Complaints procedure ( Corrective & Preventitive Action System ) . Is there anything else that somebody has included in their Service level agreements. I would be grateful for any advice given. Thanks Brian l IP: Logged |
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Al Dyer Forum Wizard Posts: 814 |
posted 05 July 2001 09:17 AM
sounds like you have it pretty well covered, maybe something about safety/environmental. ASD... IP: Logged |
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