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  Non Conformity!!!!!! (Page 2)

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Author Topic:   Non Conformity!!!!!!
Don Winton
Forum Wizard
posted 23 January 1999 08:21 AM     Click Here to See the Profile for Don Winton   Click Here to Email Don Winton     Edit/Delete Message
Yes, barb, do share. Seriously, it sounds like you have your hands full. Good luck. Just one thing.

quote:
He even said one of the level 3 documents needed to be renumbered as a level 2.

I would have went through the roof. I sure hope you handled it better than I would have. I can assure that if he had implied something like that at my assessment, it would have set my registration back months while the registrar was searching for the body. Again, good luck and DO let us know what happens.

Regards,
Don

barb butrym
Contributor
posted 23 January 1999 12:36 PM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message
yes...my hands are full and my guns loaded...been a while since I had to deal with such foolishness....

The lead auditor we interviewed when contracting the registrar has left the company, so thats where that came from !!!

I have used this registrar before and been very pleased, I actually did some guide 25 audits for them in the past. They have always had the philosophy...."show me, and if it works..ok" very flexible and easy to work with...but as everything else...its auditor dependant, and they have just lost 2 (of 4) lead auditors. One to promotion to President (so per QS cannot audit) and one left the company. All they have left are contract auditors they plan to bring on full time, and this new aquisition's auditors.

This LA is an auditor I have not met yet, probably new as they just acquired the business of another registrar, I suspect he came with the package. (I came to this conclusion after I cooled down)

I was real disappointed in the response I got from the main office as I have known them a number of years and they got real snooty with me. The 2nd auditor on the team, I do know pretty well. I suspect that they are evaluating the LA to see if he will fit their philosophy. And depending on his position in the acquisitiion, they will act on it. I just don't like being the guinea pig, and I resent the lack of respect I got...but then...they have to stand behind their people, and I did come on strong...LOL
BUT I will have the last laugh, the company is ready, they have a good system, and it's working well....AND I am ready, laminated battle worn copy of the standard in hand and all. I also won't do business with them again. I have one more after this scheduled with them, and if I get mad enough I will pull them out, and reinburse thier application fee myself.

I do audits for URS as a contractor, and keep all my consulting away from there to eliminate all possible hints of a conflict, but I am beginning to think I should change my thoughts on that. Any comments?

Thanks for the support guys, tune in next weekend for the results, I leave for Syracuse Monday....

Marc Smith
Da Cheech Wizard
posted 23 January 1999 05:08 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message
We just missed. Left Syracuse after a week there yesterday - got into Cincinnati late last night.

barb butrym
Contributor
posted 25 January 1999 09:20 PM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message
we'll meet up somewhere I am sure...one of these days...LOL

barb butrym
Contributor
posted 30 January 1999 05:13 PM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message
Well...I'm back.

The company has been recommended for registration. Audit ended with 9 minor nonconformances......AND i mean minor...as a matter of fact, they were all corrected and signed off as accepted/closed before the auditors left. I didn't have to say much, and more than half of the N/C's were simple additions to a procedure as in...said " reviews", should say " reviews and signs" (signatures were there, and a signature block). others were real, and no big surprise. I could see where he was coming from when I didn't agree, so I didn't push where it was easy... wanted to choose my battles wisely, but never got to do battle !!!
Took issue with a thing about job descriptions....but that came from the HR person pointing him there....her fault.
Still don't agree with his interpretation of design validation, but again it was a 'wording' thing. Not the best auditor, but fair, I feel a lot better.....about the registrar now and would use them again, abet carefully.

Don Winton
Forum Wizard
posted 01 February 1999 10:35 AM     Click Here to See the Profile for Don Winton   Click Here to Email Don Winton     Edit/Delete Message
Good show, barb. Congrats.

Regards,
Don

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