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Author Topic:   Registrar Comparisons
Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 18 July 1999 07:01 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I don't know how long this link will be good.
www.qualitydigest.com/currentmag/html/regsitrar.html

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Todd
Lurker (<10 Posts)

Posts: 1
From:Warren, MA, USA
Registered: Sep 1999

posted 02 September 1999 06:12 AM     Click Here to See the Profile for Todd   Click Here to Email Todd     Edit/Delete Message   Reply w/Quote
Our company is thinking of switching Registrars, a sister division has had problems with companies registered by our current Registrar. The last audit conducted by our registrar seemed to be better at finding noncompliances with the ISO 9001 standard to which we are Registered, however the general perception here is that we have been done a dis-service with receiving acceptable results in the past. We are wondering what the perceptions might be if we were to change registrars.

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TheOtherMe
Forum Contributor

Posts: 64
From:West Chester, OH USA
Registered: Jul 1999

posted 02 September 1999 03:59 PM     Click Here to See the Profile for TheOtherMe   Click Here to Email TheOtherMe     Edit/Delete Message   Reply w/Quote
If you're not happy, change registrars. There's no perception issue that I know of. Interest is typically in the certificate, not who the registrar was. However, I have had clints who chose a registrar on subjective reasoning. One client wanted UL because they believe UL is 'unimpeachable' by reputation. I personally would not recommend UL.

You're paying a lot of money for their services. Not happy? Switch!

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Russ Jackson
Forum Contributor

Posts: 19
From:Kingsport, TN
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posted 03 September 1999 11:53 AM     Click Here to See the Profile for Russ Jackson   Click Here to Email Russ Jackson     Edit/Delete Message   Reply w/Quote
Todd, it may be that you are experiencing less than satisfactory auditor performance. If you have not discussed the matter directly with the registrar (not an auditor) then you should first do so unless you have received similar reports from others about the registrar. If this has been discussed with the registrar then changing registrars is probably the appropriate action to take; and your customers should not blink an eye at the action you take. If it turns out that auditor performance is the problem, you can request that certain auditor(s)not be scheduled to do your audits. It is unfortunate that this has to be done in this business but it happens.

Remember that you are the Registrar's customer. I think that most of us expect or at least hope that our customers will give us feedback when not satisfied with performance or quality. This process can work in our dealings with the registrars.

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 03 September 1999 02:16 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Russ is right. I spoke (typed) in haste. There is a sequence to consider going through. BUT - be ready to state your dissatisfaction precisely in unambiguous terms and don't accept excuses.

Since we're on the subject, what is your complaint?

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David Guffey
Forum Contributor

Posts: 49
From:St. Joseph MI, USA
Registered: Oct 1999

posted 21 October 1999 01:08 PM     Click Here to See the Profile for David Guffey   Click Here to Email David Guffey     Edit/Delete Message   Reply w/Quote
On the subject of satisfaction, here's an experience you can note. With a previous company, I lead the effort to become ISO 9001 certified. Our registrar was ABS Quality Evaluations. And, in the beginning they did a great job. We were pleased. After about a year and two surveillance audits, they stopped a practice I really liked. That was to provide a forum to feedback on the process and the auditor performance. Now, I am with a new company and Smither's Quality Assessments is our registrar for ISO 9002/QS-9000. We have been very pleased. Notice that ABS-QE is not the registrar. The main reason I did not re-select them was the difficulty in providing feedback. It's as if they don't any longer want to hear their customers' voice.

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 21 October 1999 01:15 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Unfortunately that is often the case with many companies. Software companies and teh teleco's are notorious for bad service.

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