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  Registrars Fight For Business

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Author Topic:   Registrars Fight For Business
Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 19 September 1999 06:25 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
ARL wrote:
--> We are an affiliate of international company having leading role of
--> certification. Few of our competitors are writing to our certified
--> companies for the takeover (switchover) within the validity period
--> of our certificates at no charge and even no onsite audit, but
--> straight away issuance of new certificate. This is quite an
--> un-professional practice and damaging the overall purpose and
--> prestige of the ISO 9000 certifications.
-->
--> Comparing to this the financial audit companies are not allowed to
--> takeover the clients from their competitors without permission or
--> at least not at the cost lower to them.
-->
--> Do you know of any regulation or the procedure to handle this
--> problem.
-->
--> Thanks and regards...

I know of no regulation which addresses this issue.

I do not see this as comparable to a financial audit. A company typically has a pretty stable system if they've been registered for a few years. (Stable is up for definition, I agree). For example, TRW just took over LucasVerity (bought, whatever). While Lucas is now part of TRW, it will be keeping within its defined quality / manufacturing systems for quite a while as a gradual evolution is put into place. So even if a takeover (buy-out, whatever) is under way, unlike many company financial systems, most manufacturing systems will remain relatively stable.

I personally see where I would accept such a switch over with evidence based upon the company's audit schedule. Let's say a company is on a 6 month schedule with its registrar and is audited in January and July. They go through their July audit and decide to switch registrars - which happens in September.

The question is can the new registrar issue a certificate without visiting which is good through the remainder of the 6 month cycle. Risk factors considered, I (personally) would not see this as a problem. ISO9001 is not what it was even 5 years ago. I have been in companies which carried a current certificate which were blatantly outside the bounds of the requirements - I would have taken their cert away. This is particularly true with multi nationals which have many facilities and (my opinion) they really 'take it easy on' clients in order to keep the business. So - I feel if a company is midstream (has been registered for a couple of years) and can submit a years worth of audits (and related info) to show things are going well, issuing a certificate good until the January audit (from our example) would be a low risk.

However, I do not know what the convention is and I agree it is unprofessional. I will say business is more 'competitive' than in years past and I expect it to continue. Heck - Microsoft gave away (can you say FREE!) software (Explorer) in an attempt to crush a prospective competitor (Netscape). Ethics and professionalism are in the eye of the beholder more than ever before. 20 years ago in the US doctors did not advertise - as I remember (I could be wrong here) the AMA forbade advertising at one time. Slowly the 'professionalism' of some doctors eroded and doctors started advertising. Now it's very common place. Just like you, many doctors took this as an attack or raid on their 'customers' - many doctors still see advertising as unprofessional. Maybe they're right.

Maybe some of those who visit here who are closer to a registrar relationship can give their 2 cents worth.

[This message has been edited by Marc Smith (edited 19 September 1999).]

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barb butrym
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Posts: 637
From:South Central Massachusetts
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posted 20 September 1999 05:31 AM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message   Reply w/Quote
well....lets see...

URS, who I am affiliated with, takes each transfer individually. As you say, timing and past history is key. The standard is to do a cursury visit,... on site doc audit plus a look at CA/complaints and internal audits (and mgt review if time permits or if commitment needs to be verified based on the auditors observations)..... then based on the results of that review would continue with the 6 month schedule or schedule a full re-audit. They do not actively seek out transfers as a means to boost sales, but welcome them.

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David Guffey
Forum Contributor

Posts: 49
From:St. Joseph MI, USA
Registered: Oct 1999

posted 21 October 1999 02:00 PM     Click Here to See the Profile for David Guffey   Click Here to Email David Guffey     Edit/Delete Message   Reply w/Quote
As a client, if I were approached unsolicited by a registrar during my registration period, I would be livid. No matter their expertise or cost considerations, they would be toast in my book. I consider such a move totally lacking in professionalism. I will only hire those I consider professional. So, registrars out there, take that into consideration when you solicit.

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David Guffey
Forum Contributor

Posts: 49
From:St. Joseph MI, USA
Registered: Oct 1999

posted 21 October 1999 02:01 PM     Click Here to See the Profile for David Guffey   Click Here to Email David Guffey     Edit/Delete Message   Reply w/Quote
As a client, if I were approached unsolicited by a registrar during my registration period, I would be livid. No matter their expertise or cost considerations, they would be toast in my book. I consider such a move totally lacking in professionalism. I will only hire those I consider professional. So, registrars out there, take that into consideration when you solicit.

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