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  Registrars and Registration
  Registrar Rating

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Author Topic:   Registrar Rating
Sam
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Posts: 244
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Registered: Sep 1999

posted 16 December 1999 12:52 PM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
Is anyone aware of a "Customer Satisfaction Rating" that would be used to classify registrars?
I have contacted ASQC and they couldn;t provide any info.
I thought someone might know of a magazine article or results of a poll that might be available.

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Marc Smith
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From:West Chester, OH, USA
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posted 16 December 1999 12:56 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I personally don't know of any 'official', not to mention published, rating.

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barb butrym
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From:South Central Massachusetts
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posted 16 December 1999 01:46 PM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message   Reply w/Quote
back about +/-6 months ago Quality digest did a comparison, but it was not complete nor very valid from what i saw....comments were not confirmed, etc..... I was not impressed and it certainly was not unbiased

[This message has been edited by barb butrym (edited 16 December 1999).]

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Roger Eastin
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From:Greenville, SC
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posted 16 December 1999 04:01 PM     Click Here to See the Profile for Roger Eastin   Click Here to Email Roger Eastin     Edit/Delete Message   Reply w/Quote
I saw what Barb saw and it was not very helpful. In fact, the article made it seem like it couldn't be very definitive because the publisher was afraid of repercussions from the registrars(lawsuits, etc.). Given that, I don't know what you can expect for results except something at least somewhat watered-down.

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David Guffey
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Posts: 49
From:St. Joseph MI, USA
Registered: Oct 1999

posted 22 December 1999 04:32 PM     Click Here to See the Profile for David Guffey   Click Here to Email David Guffey     Edit/Delete Message   Reply w/Quote
This is not to say selection of a registrar is totally "buyer beware", although to some degree it is.

During the selection process, obtain references from those who seem to you to be viable candidates. Then, make contact. Lots of contact. What you learn from those clients should provide you some good and real input. It certainly helped me eliminate more than one potential registrar. It also helped clarify our impressions of those with which we felt comfortable. Those telephone calls were a distinct part of our selection process. Mind you, they were not the sole criteria.

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Tom Goetzinger
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Posts: 123
From:Milwaukee, WI USA
Registered: Mar 99

posted 03 January 2000 10:50 AM     Click Here to See the Profile for Tom Goetzinger   Click Here to Email Tom Goetzinger     Edit/Delete Message   Reply w/Quote
Rather than ask a registrar for "references", I asked for a "Client List". It may be only a subtle difference, but it allowed me to choose companies that matched, as closely as possible, our business environment; I felt this was preferable to using "References". I did the same when I was assigned a Lead Auditor, and was fully prepared to reject the assignment if I was not satisfied.
As it worked out, I was satisfied with the assignment, our registration audit was completed early in December and our corrective actions approved in late December, so we are now recommended for Registration to ISO 9001 with QS 9000 - TE Supplement.

------------------
Tom Goetzinger

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barb butrym
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Posts: 637
From:South Central Massachusetts
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posted 04 January 2000 11:49 AM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message   Reply w/Quote
YA know..a good way to tell about registrars is to audit a facility soon after they did....I know an audit is a snap shot in time but it is usually pretty representative.....I always ask who a companies registrar is...and if possible I like to review the audit report. I know this isn't all that easy to do, depending on the company you are working for.......but talk it up with your customers and suppliers and colleagues...compare notes......especially a company dealing with a listed client. A carefully orchestrated interview with the registrars auditor can tell a good bit too. But that is based on experience, easier said than done.

But then...you are not at the audit, so its hard to look at stuff out of context and get a real read on it.

On second thought, maybe not such a great idea afterall.....LOL

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Sam
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Posts: 244
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Registered: Sep 1999

posted 21 January 2000 08:42 AM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
Thanks everyone for your input.
It appears that maybe the answer is for suppliers to get together in a forum similar to this one and voice our concerns, both positive and negative.

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
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posted 24 January 2000 12:16 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Maybe I'll change this forum's name a bit and we can use this forum for both.

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Gerry A. Sherman
Lurker (<10 Posts)

Posts: 3
From:Dallas, TX
Registered: Feb 2000

posted 15 February 2000 11:14 AM     Click Here to See the Profile for Gerry A. Sherman   Click Here to Email Gerry A. Sherman     Edit/Delete Message   Reply w/Quote
The best way to evaluate a registrar is to talk to one of their customers. See if the registrar is fair and professional. If the customer is always disagreeing with the results of the audits or feels that the registrar is identifying "nonproblems". The registrar may not be "fair". One of the biggest problems I see is the registrar rolling over if the customer complains. There is a lot of competition.

If they are identifying the same types of problems the internal audit program is identifying, unless of course the internal audit program is broken, the audit is probably a fair, impartial look at the system. The main reasons for the outside look is 1) registration 2) your management won't belive the internal group.

[This message has been edited by Gerry A. Sherman (edited 15 February 2000).]

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