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Balanced Scorecard

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A suggested tool to describe the relevant measures of a business, usually in the following categories: financial, or return on investment and economic value-added; customer, or satisfaction, retention, market and account share; internal, or response time, cost, and new product introductions; and learning and growth, or employee satisfaction and information system availability.


See also

Related Elsmar Cove Forum Balanced Scorecard Feedback Discussion Threads


== References ==