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Customer Satisfaction

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ISO 9000:2000

" 3.1.4

customer satisfaction

Customer's perception of the degree to which the customer's requirements (3.1.4) have been fulfilled.

NOTE 1 Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction.

NOTE 2 Even when customer requirements have been agreed with he customer and fulfilled, this does not necessarily high customer satisfaction. "

See also

Related Elsmar Cove Forum Customer Satisfaction Discussion Threads

== References ==