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ISO 9000:2000



Coordinated activities to direct and control an organization (3.3.1)

NOTE: In English the term “management” sometimes refers to people, i.e. A person or group of people with the authority and responsibility for the conduct and control of an organization. When “management” is used in this sense it should always be used with some form of qualifier to avoid confusion with the general concept of “management” as defined above. For example “management staff” is depreciated whereas “ top management (3.7.2) shall…” is acceptable.

See also

Related Elsmar Cove Forum Top Management Discussion Threads

== References ==