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From Elsmar Cove Quality Assurance and Business Standards Wiki
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A quality improvement process cycle pioneered by Walter Shewhart and used by W.E. Deming. 1) A plan to effect improvement is developed. 2) The plan is carried out, preferably on a small scale. 3) The effects of the plan are observed 4) the results are studied to determine what was learned and what can be predicted.

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== References ==