(1) The management processes that overarch and tie together quality control and quality assurance activities.
(2) ISO 9000:2000
NOTE - Direction and control with regard to quality generally includes establishment of the quality policy (3.2.4) and quality objectives (3.2.5), quality planning (3.2.9), quality control (3.2.10), quality assurance (3.2.11) and quality improvement (3.2.12) "
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== References ==