Customer Requirements

Slide 78 of 241

Ways to Determine Customer Requirements

Purchase Request or Request for Quotation

QFD - Quality Function Deployment

Service Engineers

Verbal Communications

Development Engineers

Product Check List

Customer’s Customer Requirements Review

APQP Forum Discussions

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation